All of our Scout products reflect the true cost of the seafood and ingredients. We ensure the responsible sourcing of our seafood, and that everyone (fishermen and factory workers) in our supply chain is paid fairly. All of our seafood is caught in North American waters, and all of our products are hand-cut and hand-packed. Our sourcing and processing methods are inherently more costly in comparison to commodity prices of fresh and frozen seafood, but it’s something we’re not willing to compromise on. We reinvest back into our fishing communities through our 1% for the Planet contributions.
Check out our blog post here to learn more.
My name is Adam Bent, I'm one of the co-founders at Scout. Firstly, thank you for bringing this to our attention and for allowing our team to look into this issue further. On behalf of our team, I apologize for this experience, this is unacceptable and we are taking this seriously. Thank you for providing the lot code on the can, if you can provide a photo so we can identify the object as well that would be very helpful.
We will be opening an investigation into how the line ended up in your product. We've built our company on trust and we take pride in the quality of our products. This is the first time this has happened and I will be leading the process with our head of quality control in PEI.
We recognize that we broke the trust here we are working to create with our customers, if you are open to it I would like to offer you a new set of 5 cans and some of our market goods items as a gesture of goodwill. Furthermore, I will keep you posted as we figure out how this happened and to make sure it never happens again. I'm readily available for any questions or comments you may have.
Be well,
Adam
We appreciate the feedback and take it very seriously. We will be considering other carriers in the future.
We have canceled your order. You should have received a confirmation email. Your funds will be in your account in 5 to 10 business days.
We look forward to your purchase. Thank you for your support!
We have issued a full refund for SCOUT3834. You will see the amount in your account in 5 to 10 business days.
We sincerely apologize for the inconvenience caused.
We are sad to see you go. We hope you have a wonderful rest of your day.
We sincerely apologize for the cracked bowl.
We are sending you a replacement bowl. We will follow up with tracking information shortly.
Thank you for your patience.