Getting Started in OHS/System Help

Student Support Specialists are your best people to contact for onboarding and OHS support!

Student Support/Advisor Website

• First Day of School Resources

• How to Set Up Your Learning Coach & Student Account

• How To Check the Status of Course Materials

• Engageli Class Connect Quick Start Guide (Live Class Session)

• How to Set Up a Student Online Account During the Learning Coach Account Creation Process

• K12 School (OLS) Student Account Sign Up

• Important Tips for Laptop Safety (Video)

Need help with onboarding and logging into systems? Check out the information below!

• https://docs.google.com/presentation/d/1qa7G2XmY-rcBgpiv98MA5aqUlMGs4XC6/edit?usp=sharing&ouid=102735376334824668523&rtpof=true&sd=true

• https://stride.widen.net/s/xcmrmr2hqr/k12-school-student-6-12-navigation-overview

***If you are self-enrolled or 18+ you will still follow the same steps to set up your account. 

Please log into your K12 account through https://login.k12.com/

You cannot access courses through the K12 app at this time. Please access all courses through the K12 website (login.k12.com).

Accessing Courses for the 2025-2026 School Year:                   

**We strongly recommend that families use a laptop or desktop computer to access the K12 School (OLS) for the best experience and compatibility.      

**If mobile access is necessary, families should use a web browser on their mobile device to log into the K12 School (OLS) directly.       

**Please note: The K12 App will not display any courses for the 2025-2026 school year.      

** You may need to clear your cache and cookies and it is recommended to use Microsoft Edge or Chrome 

There are several things to keep in mind and try to help navigate the new OLS.

• We strongly recommend that families use a laptop or desktop computer to access the K12 School (OLS) for the best experience and compatibility.       

• If mobile access is necessary, families should use a web browser on their mobile device to log into the K12 School (OLS) directly.       

• Please note: The K12 App will not display any courses for the 2025-2026 school year.  

• Use Chrome and Microsoft Edge

• Clear cache and cookies

If a student does not see any live classes on their schedule.

• Students should make sure all calendars are clicked on the right side of the screen on the MAIN calendar.

• Students should go into each specific course and locate the COURSE CALENDAR. For some students, the live classes are not populating on the main calendar. Once students click into the course calendar, they are able to see.

Students can find their K12 school email by pointing them to RESOURCES on the lefthand side of the main screen in Canvas and choosing SCHOOL EMAIL.  

Some families may be prompted to enter a pairing code when enrolling their student(s). Good news: We have added help site articles to provide families with better visibility on how to manage this on their end.

As long as families set up both the Learning Coach and student accounts correctly, they can ignore the pairing code request and still view their students' information.

For more assistance, please refer to the following articles:

• Canvas Student Pairing Code: https://www.help.k12.com/s/article/Canvas-Student-Pairing-Code

• How to Set Up Your Learning Coach/Student Account for SY25-26: https://www.help.k12.com/s/article/How-to-Set-Up-Your-Learning-Coach-Student-Account-for-SY25-26

Canvas Mobile App now available for families: https://53f0.edulnk.com/e/ksm7r/Dzr6vo?__$u__&nk=NjhiNmZkNDk2MGQ2YmE2NWJiM2U0ODM4LG13YWxsYWNlQGN5YmVyYWNhZGVteXNjLm9yZzo6OjJra212b2ducng3NXBiNGI.