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Contact the Office of Student Pathways for:
implementation coaching, adoption, or STARS integration support.
Contact your platform vendor for:
platform-specific technical support, account configuration, or training.
Click the drop-down menu to find the appropriate contacts for your request.
General Support
General Support
Submit a support request to the Office of Student Pathways here for assistance with:
Adopting Overgrad or Xello
Reporting a STARS data transfer issue
Receiving implementation coaching to integrate Overgrad or Xello into your advising and college and career planning sequence, and expand meaningful student engagement
Support requests are reviewed daily. Response times may take up to 72 hours, depending on the volume and complexity of your request.
For urgent implementation or STARS support, call 646-642-7948 or email your school's Strong Plan Point.
For platform-specific technical support or scheduling training, please contact your platform vendor below.
For FRNYC program-related reporting issues please submit a support request or contact your FRNYC Director or Coach.
Overgrad
Overgrad
Product Demo & Onboarding
Kate Sikora
Schedule a Demo; hello@overgrad.com
Training & Support
Cesar Lombera, Lydia Gallant
Technical Support
support@overgrad.com
Xello
Xello
Product Demo & Onboarding
Jeremy Starr
Customer Success Associate
jeremys@xello.world
(800) 965-8541 Ext. 277
Training & Support
Monique Lawrence
Training Specialist
moniquel@xello.world
(800) 965-8541 | ext. 309
Technical Support
Call: 1-800-965-8541
Email: help@xello.world
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