Mental Health Helplines and Support

Mental Health Helplines and Support

1. Surrey and Borders Partnership Mental Health Crisis Line: If you are worried about yourself, a friend, or your child or young person, please call 24/7 the crisis line free on 0300 456 8342.  You can talk with a trained call handler who will provide advice, support and signposting to a range of community services. The crisis line is available for children and young people from the age of six. It can be used by those who are already receiving mental health services, and also by those who are not.  No formal request for support is needed

2. Text SHOUT to 85258: Mental Health Crisis text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.

3. Mindworks Access and Advice:  To speak to someone about local services available and how to access them call Access and Advice: 0300 222 5755. We are open 8am to 8pm, Monday to Friday and 9am to 12pm, Saturday. The service is not open on bank holidays.

4. Neurodevelopmental Helpline:  Out of Hours advice around behaviours/difficulties which could be related to neurodiversity including Autism and ADHD available via 0300 222 5755 from 5pm until 11:00 pm every day of the year. NB diagnosis not needed.

5. NHS Tel: 111 – please contact for emergency concerns that are less urgent than 999.

6. CYP Haven - Also worth noting is CYP Haven in Epsom that is open for walk-in support; CYP Haven Epsom | CYPHaven Surrey

Online Safety

CEOP help children stay safe online. If anybody acts inappropriately towards a child or young person online (such as sexual chat, or being asked to do something that makes them feel uncomfortable); you can report it here. CEOP Safety Centre

Other helpful contacts;

• Childline: 0800 1111

• NSPCC: 0808 800 5000

• Samaritans: 116 123 or email 

• Solace Centre, also known as the Sexual Assault Referral Centre (SARC): 0300 130 3038