Transition 2026

Accessing Arbor

What is Arbor?

Arbor is a simple, smart and cloud-based MIS (Management Information System), which helps us work faster, smarter and more collaboratively as a school. The Parent App and Parent Portal mean we can keep you informed about your child’s life at school in a much more accessible way. Log into Arbor to see and update your child’s information, get live updates and make payments or bookings on the go!

The Parent Portal works on Google Chrome (computer or laptop) and you can download the Parent App from the App Store or Google Play Store on your phone (Android 5.0; iOS 10.0 and upwards).

How do I log in?

Wait for your welcome email from us telling you Arbor is ready - you won’t be able to log in before. Once you have received this then follow these instructions:

Click the link in your welcome email to set up your password
Go to the App or Google Play Store on your phone and search ‘Arbor’
Click ‘Install’ on Android or ‘Get’ on iPhone then open the App
Enter your email, select the school, then enter your password
Accept the Terms & Conditions and enter your child’s birthday

Need help using Arbor?

Some tips to try:

Ensure your username is the email address you use for Arbor. Ask us to check the email address linked to your account.
Reset your password from the login page, or ask us to do this.
If the login email was sent to you more than 96 hours ago, the password link will have expired. Ask us to send it again.
Ask the school office to check that your email address has not been used twice - e.g. on another guardian or child's profile.
Enter the birthday of one of your children to log in.
Only relatives who are Primary Guardians of a child can access the Arbor App. Ask us to check you can access Arbor.

You can also use the guides to the right og this post to assist you with logging in for the first time and with general usage.

If you are still struggling, please contact the school office. Tell us the type and model of your phone, e.g. an iPhone SE, and include screenshots or screen recordings. To safeguard student data in line with General Data Protection Regulations (GDPR), Arbor only works directly with schools.

Arbor Guide for Parents - Logging In.pdf

Arbor Guide for Parents - How to use.pdf

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