If you encounter an order where there's only 1 checkoutchamp order but has 2 shopify, we need to cancel the other shopify order if that was a system error.
Sample order below:
Only 1 Checkoutchamp order but 2 Shopify orders. As you can see, both shopify orders has the same Checkoutchamp order ID (refer to the highlighted part). Only #130307 matches the order on CheckoutChamp. The order that we need to cancel is the #130304
The cause of this issue has not been identified. Orders that were processed by the system in error are also being shipped if left unchecked / cancelled, so it is important that we cancel if we encounter and account with the same issue.