Shopify Refund Instructions

PARTIAL REFUND

1. On the customer order page, click the "Refund" button.

2. Do not select a product to be refunded in this page, unless you are cancelling or removing it from the customer's orders. If you do this step, it will remove the product and it will not be fulfilled and shipped. Only do this step if purpose is cancelling a part of the order.

3. Put the refund amount on the dedicated box, and uncheck the checkbox saying "Send a notification to the customer". Purpose is to not send customer a refund notification email since the main CRM for issuing refund is checkoutchamp. They do receive refund confirmation on that CRM.

4. Fill out the "Reason for Refund" box. Select one below:

• Did not want to keep the upsells

• Accepted 30% refund to keep the upsells

• Accepted 50% refund to keep the upsells

• Accepted 30% refund to keep the order

• Accepted 50% refund to keep the order

• Returned order - did not work/not satisfied/quality issue

• Returned order - incorrect variant received

• Courtesy refund - did not want to pay to return

• Return request - accepted 30% refund to keep the order

• Return request - accepted 50% refund to keep the order

• Accepted 50% refund for the VIP charge

• Full VIP refund

• Full refund - returned to sender/ product not received /lost in transit - Please specify)

Note: If product related refund reason, please specify:

Example:

Accepted 50% refund to keep the order - "Not satisfied with shade"

Accepted 24% refund to keep the order - "Too thick / Too dark"

5. Make sure checkbox is unchecked. Click the refund button.

6. You will see that the refund was issued but there is not email notification sent.

FULL REFUND / ORDER CANCELLATION

1. Click "More Actions" and Choose "Cancel Order"

A new window prompt will show. Click Cancel Order