Linen & LAUNDRY

LINEN PROCEDURE - W/C SYSTEM

Effective Date: 15 December 2025

Applies to all Jervis Bay housekeepers dropping linen at the Culburra Beach or Callala Bay offices.

1. PURPOSE

• To ensure consistent, reliable laundry processing and eliminate linen shortages, all linen must be sorted into just two categories:

• W = Whites

• C = Coloured

• This keeps the process simple and allows both laundries to handle linen efficiently.

2. THE WC LINEN BAG SYSTEM

Every linen item must be placed into one of the two bag types:

W = Whites (Towels + Sheets + Any White Items)

Place all white items into a W bag, including:

• Bath towels

• Hand towels

• Bath sheets

• White bath mats

• All white sheets (any size)

• White pillowcases

• White mattress protectors

Face washers:

• As per housekeeping policy — dispose of all face washers, do not return them.

C = Coloured Items

Place all coloured or patterned items into a C bag, including:

• Coloured doona covers

• Coloured doona pillow slips

• Coloured mattress protectors

• Blankets

• Coloured bath mats

• Tea towels

• Any coloured or patterned property-specific items

3. COLOURED ITEM IDENTIFICATION (BLUE / RED DOT SYSTEM)

When dropping off any coloured items, you must mark them so they return to the correct office stock.

Dot Rules:

• Blue dot → Callala Bay Office

• Red dot → Culburra Beach Office

Instructions:

1. Use the texters provided at the offices.

2. Apply the dot discreetly on the label or a hidden area.

3. Also write the property name on each coloured item.

4. Do not remove texters from the offices.

Sorting outcome:

• Blue-dot items → placed in the Callala Bay coloured/misc section

• Red-dot items → placed in the Culburra coloured/misc section

Housekeepers must collect coloured items only from their designated office.

4. LAMINATED LINEN DROP-OFF CARD

Housekeepers must use the laminated card to record what is collected and dropped off.

How to use:

• Record the number of W items and C items at the property.

• Take a photo of the card before leaving.

• Use the photo to pick up the correct quantities at the office.

• Wipe the card and leave it at the property.

This ensures parity between what is dropped off and what is collected.

5. TRANSITION PERIOD FOR EXISTING LINEN

1. Use the linen currently stored at the property until only one complete set remains on the beds.

2. During this period, do not collect new linen from the office.

3. When one set remains:

• Collect one W set (and any required C items).

4. There must always be:

• One complete set on the beds

• One complete set stored at the property

5. Return any excess linen to the office neatly folded.

6. DIRTY LINEN DROP-OFF

1. Bring all dirty linen into the office in W and C bags only.

2. Place the bags in the designated dirty-linen area.

3. No further sorting is required at the office.

You may collect additional W or C bags as needed — just don’t take excessive quantities.

7. CLEAN LINEN COLLECTION

Housekeepers must collect the same quantity of linen they dropped off.

Office Sections:

Standard Items Section (Whites)

Contains all W items:

• White sheets

• White pillowcases

• White towels

• White bath mats

Coloured / Miscellaneous Section

Contains all C items:

• Coloured doona covers

• Coloured pillow slips

• Coloured mattress protectors

• Blankets

• Tea towels

• Any coloured or patterned linen

Important:

• Callala Bay → collect blue-dot coloured items

• Culburra → collect red-dot coloured items

Transporting Clean Linen:

• You do not need to divide clean linen into W/C bags.

• You may transport it in one bag.

• Ensure the property has enough spare W and C bags for the next clean.

8. DAMAGED OR STAINED LINEN

• Place any damaged or heavily stained items into the designated damaged linen area at the office.

• Do not put them back into W or C bags.

9. OWNER-SUPPLIED LINEN

1. Owner-supplied linen will be integrated into the commingled pool unless the owner opts out.

2. If an owner withdraws their linen:

• You will be notified

• Return the owner’s linen as instructed

• Collect two full sets of W items and any C items needed

3. The property then follows the standard:

• One set on beds

• One set in storage

10. SUMMARY CHECKLIST

Before leaving the office, ensure:

• Dirty linen placed in correct drop-off area

• W and C bags used correctly

• All coloured items dotted blue/red

• Property name written on coloured items

• Laminated card completed + photo taken

• Clean linen quantities match dirty drop-off

• Misc items collected only from correct office

• Excess linen returned neatly

• Enough empty W and C bags left at property

• Texters left at office

• Face washers disposed

11. NOTES FOR JERVIS BAY HOUSEKEEPERS

• Loan linen is not provided.

• Linen requests are no longer required.

• The W/C commingled system auto-balances stock levels.

12. PROPERTIES USING INDEPENDENT LAUNDROMATS

• This procedure does not apply.

• These properties continue using their existing laundromat process.