Technology Security and Basic Troubleshooting

As with everything in life, security is an issue. With the rise in technology and the role of libraries in providing that technology, security concerns are a natural side-effect. Protecting the investment libraries make in technology and equipment is of utmost importance. So too is the importance of securing the patron’s safety.

Electronic devices on individual loan items and library equipment can be both a deterrent and a tool to catch theft before or as it is attempted. There are RFID devices that can be used on the smallest of items and are very effective in sensing materials or equipment leaving the building unauthorized. (Burke, 2013, pp. 173-74)

There are many products and services available to help with security, but cost can make these ideas something to consider carefully. Each location needs to weigh the cost vs. benefit ratio to be sure that purchasing startup equipment won’t far exceed the cost of simply replacing items as they go missing. (Burke, 2013, p. 175)

Likewise, keeping the library patron safe from the dangers of internet risk is also something that public access portals (such as libraries) feel responsibility. Exposing patrons to unwanted material, such as inappropriate media, viruses downloaded to computer, spyware, popups or spam, are dangers libraries work to keep away. (Burke, 2013, p. 178)

Security software and filters can be deployed as a help to secure computers from downloading inappropriate material as well as protect equipment from harmful content. Admin accounts can have some effect to protect computers from unwanted alterations or harm. Software packages can also protect computers from these harms. (Burke, 2013, p. 179)

Simply paying attention to the placement of public computers can also go a lot way in protecting them from harm. (Burke, 2013, p. 179)

Burke, J. J. (2013). Library Technology companion. Chicago: Neal-Schuman.

Some of the most useful tips I’ve used are the “Check the obvious” kinds of things. It truly is a “thing” that asking first “is the piece of equipment plugged in to power?” can often be the fix! Since we work with children, you never know that might have happened when you weren’t looking!

I also love the tip “check the web.” Just yesterday, I had a teacher approach me to tell me that every time she unplugged the power cord from her laptop, the screen went blank. I learned about a year ago that this is a power saving setting in the computer display que! Thankfully, I remembered that and just had to do a quick “google” search to remember how to change the setting.

Many times, when updates happen, it throws off small things in a system. We Just need to be patient and diligent in our search to fix.

Also, working with children means that often their little fingers will do something to the settings on computers by accident and sometimes, not by accident, but to be silly. Very often I have adults tell me that a computer login screen is upside-down. That is a CTRL + ALT + Arrow key combination that often happens when students are trying to do the CTRL + ALT + Delete combination.

There’s never a dull moment when it comes to technology and there will forever be more to learn!