What is an e-Statement? 

An electronic version of a bank statement is known as an e-statement and allows account holders to access their statements online where they can download or print them

How can I get E-statement? 

There are two ways to get an e-statement:

• If the customer's email-id is already registered with the bank, they can request an e-statement from the bank's website or mobile banking app.

• If the email-id is not registered, the customer needs to contact the bank to get their email-id registered and then request for an e-statement.

Note: Taking photos of bank passbooks or statements and converting them to PDF format is not considered as valid e-Statements. You'll need to obtain the original PDF format e-Statements directly from your bank.

How is this different from m-passbook? 

m-passbook is generally not as detailed as an e-Statement. m-passbook is only the summary while an e-Statement is a detailed report of your banking transactions. 

Which bank m-passbooks are accepted by PaySense?

Andhra Bank, Punjab National Bank, Bank of India and ICICI Bank m-passbooks are accepted by PaySense. These m-passbooks should have complete information including customer's name, account number, transaction date, narration, debit transactions, credit transactions and balance.

Checks to verify and upload an original e-Statement

1. Date range of the statement should match with the selected date range

2. Upload the statement of the bank that is selected in Verify Salary section in Partner Tool

3. m-Passbook containing account holder name, account number, correct balance, date, credit/debit columns (like e-statement) is accepted for Andhra Bank, Punjab National Bank and Bank of India

4. Check document properties and ensure that PDF producer is iText (BOB – openhtmltopdf.com, Yes Bank – Apache FOP version 2.3, Kotak Mahindra Bank – Kotak Mahindra)

5. Ensure that created date and modified date are same

6. Check for mismatch of balance and ask customer to redownload the statement to get that rectified

7. There should be at least 2 salary credits in the selected date range

8. There should be at least one transaction per month in range