My bank is not supported. What should I do?

Salaried: Unfortunately, we cannot provide you with a loan right now. I will have to close your application.

Self-employed: You can provide the statement of any other bank account with good transactions.

I have a current account. Can I get my income verified using my current account?

Yes, you can get your income verified by either using net-banking or by providing an e-statement. Additionally, you need to provide a business proof that reflects both your name and the business name. You can provide any one of these business proofs to proceed with the application:

1. GST certificate

2. Shop and establishment proof

3. Gumasta license

4. Udyam Registration Certificate

5. ITR

I have a joint account and I am the secondary account holder. Can I provide the bank statement of the joint account?

If you are salaried and have a joint account where you are the secondary account holder, it is accepted. You need to provide the passbook to confirm the Mode of Operation – Either or Survivor.

I have only 2 salary credits in my account. Is that accepted?

Cases with 2 salary credits and employer name mismatch will only be processed if they meet the required conditions and additional checks.

Scenario 1: When a customer's bank statement shows only 2 latest salary credits in the last 3 months (e.g., due to recently joining a new company and having received only 2 salaries), the following conditions and additional checks must be fulfilled:

• The employment gap between the previous job and the current job should not exceed 2 months

• A thorough understanding of the employment gap will be sought through a telephonic Personal Discussion (PD)

• Six salary credits from the previous employment should be collected via the bank statement

• Any other supporting documents necessary for the Underwriting review will be obtained

Scenario 2: When the employer name mentioned in the application does not match the employer name found in Perfios (e.g., joining a new employer "ABC Ltd" without receiving a salary from them, but the bank statement shows salary credits from the previous employer "XYZ Ltd" over the last 3 months), the following conditions and additional checks must be fulfilled:

• Eligibility will be calculated based on the previous salary credited from "XYZ Ltd."

• Six salary credits from the previous employment should be collected via the bank statement

• HR communication from "ABC Ltd" confirming the applicant's joining date at the new job is required

• Salary breakup and salary bank account details of the new employer should be provided

• No employment gap between the prior job and the present job should be supported by documentary evidence