Stage 6

Retail Services

(VET)

RETAIL SERVICES

SIR30216 Certificate III in Retail

RTO: 90490 - Trustees of the Roman Catholic Church for the Diocese of Parramatta

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

UNITS INCLUDE:

  • SIRXCEG001 - Engage the customer

  • SIRXCOM002 - Work effectively in a team

  • SIRXWHS002 - Contribute to workplace health and safety

  • SIRXRSK001 - Identify and respond to security risks

  • SIRXSLS001 - Sell to the retail customer

  • SIRXSLS002 - Follow point of sale procedures

  • SIRXIND001 - Work effectively in a service environment

  • SIRRMER001 - Produce visual merchandise displays

  • SIRXPDK001 - Advise on products and services

  • SIRXCEG002 - Assist with customer difficulties

  • SIRXCEG003 - Build customer relationships and loyalty

  • SIRRRTF001 - Balance and secure point-of-sale terminal

  • SIRRINV001 - Receive and handle retail stock

  • SIRXIND002 - Organise and maintain the store environment

ELIGIBILITY FOR QUALIFICATION:

Students assessed as fulfilling the requirements for all the units in the 240 hour course will be eligible for Certificate III in Retail Services. Students achieving at least one unit of competency will be eligible for an AQF Statement of Attainment showing partial completion of their qualification.

ASSESSMENT:

This course is competency based and the student's performance is assessed against prescribed industry standards. Assessment methods may include :

  • Observation

  • Student Demonstration

  • Questioning

  • Written task

WORK PLACEMENT:

Students studying this VET course are required to complete a minimum of 70 hours work placement. This is a mandatory requirement of NESA. Failure to complete the mandatory work placement hours could jeopardise a student's eligibility to be awarded the Higher School Certificate.

DUTIES AND TASKS OF A SALES ASSISTANT:

  • Advise customers on the location, selection, price, delivery, use and care of goods available, with the aim of encouraging them to buy and to return to buy in the future

  • Operate cash registers & accept payment, or prepare finance arrangements (invoices, contracts)

  • Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived

  • Package goods for customers and arrange delivery

  • Price, stack and display items for sale and keep the store tidy and attractive.

  • Arrange for & advise on repairs of the damaged good

FURTHER STUDY:

  • SIR40316 Certificate IV in Retail Management

PERSONAL REQUIREMENTS:

  • Enjoy working with people

  • A helpful, courteous manner

  • Neat personal Appearance

  • Good communication skills

  • Able to deal accurately with money

  • Motivation and drive

  • No skin disorders if working with food

  • Good problem-solving skills

  • Willing to work as part of a team

RELATED OCCUPATIONS:

Customer Service Assistant, Sales Assistant, Sales Administrator, Retail Store Manager, Customer Service Representative

JOB ROLES IN THE RETAIL INDUSTRY:

  • Individuals with this qualification are able to perform roles, such as:

  • Provide product and service advice in a retail store

  • sell products and services in a variety of retail settings

  • work as a checkout operator

  • check stock replenish shelves

  • organised and maintain work areas and display

FURTHER INFORMATION

www.myskills.gov.au |Type the qualification code into the search bar then click on the qualification title.

Please note that this course can be completed online via the CEDP Virtual School if the course does not run at Santa Sophia

For more information about this course, please see: Miss Rubbo