Stage 6

Business Services
(VET) Cert III

BUSINESS SERVICES

BSB30120 Certificate III in Business

2 units x 2 years (240 hours) Board Developed Course (ATAR)

RTO: 90490 - Trustees of the Roman Catholic Church for the Diocese of Parramatta

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

It may lead to occupations such as a Secretary, Office Administrator, Data Entry Clerk or Personal Assistant.

This course is suitable for students who have a helpful and courteous manner, have a good eye for detail, have the ability to work with others within the workplace and possess good communication and excellent customer service skills.

UNITS INCLUDED:

BSBCRT311 - Apply critical thinking skills in a team environment
BSBPEF201- Support personal wellbeing in the workplace
BSBSUS211 - Participate in sustainable work practices
BSBTWK301 - Use inclusive work practices
BSBWHS311 - Assist with maintaining workplace safety
BSBXCM301 - Engage in workplace communication
BSBTEC201 - Use business software applications
BSBTEC301 - Design and produce business documents
BSBESB302 - Develop and present business proposals
BSBOPS301- Maintain business resources
BSBPEF301 - Organise personal work priorities
BSBOPS304 - Deliver and monitor a service to customers
BSBINS302 - Organise workplace information

ASSESSMENT:

This course is competency based and the student's performance is assessed against prescribed industry standards.

Assessment methods may include:

Observation
Student Demonstration
Questioning
Written tasks

ELIGIBILITY FOR QUALIFICATION:
Students assessed as fulfilling the requirements for all the units in the 240 hour course will be eligible for Certificate III in Business. Students achieving at least one unit of competency will be eligible for an AQF Statement of Attainment showing partial completion of their qualification.

WORK PLACEMENT:

Students studying this VET course are required to complete a minimum of 70 hours work placement. This is a mandatory requirement of NESA. Failure to complete the mandatory work placement hours could jeopardise a student's eligibility to be awarded the Higher School Certificate.

Student's start and finish time will reflect industry standard, not school times.

COST: Please refer to your school for further information.

PERSONAL REQUIREMENTS:

Able to work methodically, accurately and neatly
Good oral and written communication skills
Able to work as part of a team
Neat personal appearance

JOBS ROLES IN THE BUSINESS INDUSTRY:

Individuals with this qualification are able to perform roles, such as:

Administration Assistant/Receptionist
Data Entry Operator
Information Desk Clerk
Real Estate Office Administration
Paralegal

DUTIES AND TASK OF OFFICE ADMINISTRATION

Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
Write business letters, reports or office memos using word processing programmes
Answer telephone and online enquiries from customers, attend to visitors and assist other staff in the organisation with their enquires.
Operate a range of office equipment such as photocopiers, computers and faxes
Undertake other duties such as banking, credit control or payroll functions.

FUTHER STUDY:

BSB30220 - Certificate IV in Business
BSB50120 - Diploma of Business Bachelor of Business

For more information about this course, please see: Mrs Erenbay, Miss Rubbo, Mrs Grinham

FURTHER INFORMATION

www.myskills.gov.au |Type the qualification code into the search bar then click on the qualification title.

Please note that this course can be completed online via the CSPD Virtual School if the course does not run at Santa Sophia

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