Helpline Basic Technology and Systems Training

This training will get you up to speed on:

Content Warning: Learner discretion advised. Mature themes including suicidal ideation references.

Internal PBB Use Only - please do not copy or forward any of this content

Step 1: View video

01.1_Helpline technology and systems - 3CX Phone System_REDACTED.mp4

01.3_Helpline technology and systems - Helpline Emails.mp4

02 Triage Operator Guide (Tips, Links)

Back to RockSchool (Main Page)

Report abuse