Embedded Files
This guide will get you up to speed on:
Triage Call Report
When the Call Need is: InformationÂ
When the Call Need is: Talk with Senior OperatorÂ
Emergency or Crisis Contact Protocol
Managing a Distressed CallerÂ
Technical Issues
Debriefing
Content Warning: Learner discretion advised. Mature themes including suicidal ideation references.
Internal PBB Use Only - please do not copy or forward any of this content
Step 1: Read this GuideÂ
Step 1: Read this GuideÂ
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