2021 State Assessment Guidance

Client Services

Staff Laptops

IT Services is moving away from desktops in favor of laptops for all users. The lifecycle for staff computers is five (5) years. We support Macbooks and Dell laptops.

Student iPads

The District will supply an iPad for all students in grades PreK-2. Should you have an instructional use case for iPads for other grade levels, you may procure them with Federal Funds or grant dollars.

Student Chromebooks

The District will supply a Chromebook for all students in grades 3-12. Students in grade 5 will keep their device for four (4) years, as well as students in grade 9. Students who graduate will be permitted to keep their chromebook for use in college or other career opportunity.

Student Hotspots

For the 20-21 school year, the District will supply hotspots to families that do not have Internet access.

Classroom Technology

The District Technology/Bond Planning committee agreed that every classroom should be equipped with 1:1 technologies, robust wireless, and a large-capacity display device. The District is no longer acquiring Interactive Whiteboards. Rather, the District is moving toward Interactive Flat Panel (IFP) Displays. These may be found on the Technology Purchasing Guide. Providing an IFP for every instructional space is on the wish list for a future bond issue.

Technology Purchasing Guide - This is a protected site. Please log in with your OKCPS credentials

Inventories

Sites are responsible for maintaining an accurate and up-to-date inventory of all instructional computing devices. The inventory should be maintained in Destiny and should be considered the source-of-truth for assignment/checkout.

Lost, Broken, or Stolen Devices

Staff

If a staff device is stolen, you must submit a request for a replacement [Computer Management|Theft/Stolen Equipment|Computer Theft Report]

Students

Technology devices are essential and required learning equipment thanks to our empowerOKCPS take home 1:1 initiative. Procedures for repairing and replacing iPads, Chromebooks, and power cables to ensure student learning continuity may be found in the School Implementation Guide - Page 5 & 6. For repeated loss and breakage, contact Client Services to problem solve how we might replace devices with older or refurbished equipment.

Troubleshooting and Accessing Tech Support

We highly encourage sites to be as self-sufficient as possible when providing just-in-time technical support. As much as we would like to provide a site tech for every school, that simply is not a realistic and sustainable solution. Instead, look at your local resources, your champion technology-using teachers and even your Library Media Specialists. Should you require technical support, we have three (3) ways to contact IT Services.

1 - Submit a work order in Cherwell

2 - Call 587-HELP between 7:30 and 4:30, M-F

3 - Send an email to helpdesk@okcps.org. Although sending an email may seem the fastest way to request help, this is most often the slowest way to receive help because of missing details that we need in order to begin working on solutions.

How Do I Contact Support For Specific Applications?

All desktop/laptop issues (repair, maintenance, software installations and updates) and network connectivity issues should be submitted to the Cherwell system or contact Client Services at (405) 587-HELP[4357].

Canvas: If you have a question on how to do something or need to report a functionality issue, click the Resources, Guides, and Help tab in the Canvas Global Navigation Bar (left side)

Clever - Create a service request in Cherwell or call (405) 587-HELP[4357]

Blackboard Connect - Contact Communication Services

Discovery Education Streaming – Contact your School Library Media Specialist

Edplan - Contact the Special Services Department

Frontline Education

Recruiting and Hiring - Contact Human Resources
Substitutes (AESOP) - Contact Human Resources
Professional Growth (My Learning Plan) - Contact the Professional Development department

Google Apps For Education (Training) - Consult the OKCPS Google Resource page or Hoonuit (login using your district username and password)

Google Apps For Education (Functionality issues) - Create a service request in Cherwell or call (405) 587-HELP[4357]

Guest Network Access – Please consult the Information Technology website.

Infinite Campus - Please contact Enterprise Services

iObservation - For login issues, please contact the Helpdesk at (405) 587-HELP[4357]. For programmatic concerns, please contact the Teacher & Leader Effectiveness (TLE) department

Mastery Connect - Please contact the district Mastery Connect champion

Microsoft Office Products (Word, Excel, PowerPoint) – Login and review the resources on Hoonuit (login using your district username and password)

Newline Interactive Flat Panels (IFP) – Here is a link to a flyer we are now leaving with every display we install. http://bit.ly/OKCPS-New-Display

This is a Slides presentation with some embedded videos on how to get up and running quickly with your displays.

Then we have dedicated resources from Newline.

Ready for a live Newline web training? Schedule Training

Quick training videos on the new TRUTOUCH RS Series

Teacher Training Resources: https://newline-interactive.com/usa/teacher-training-resources/

Support Contact Info:

Support@newline-interactive.com

972-468-9718

972-468-9719

SAP

Personal Documents - Contact Human Resources
Password Resets - Create a service request in Cherwell or call (405) 587-HELP[4357]

SchoolDude - Contact Maintenance at (405) 250-8904.

Cherwell (Help Ticket System) – Please consult the Information Technology website or call (405) 587-HELP[4357].

SMART Technologies Training (SMART Board, SMART Response, SMART Slates/Airliners, SMART Doc Cameras) – Please consult the resources available in Hoonuit (login using your district username and password)

SMART Board Issues – User troubleshooting guides are available in Hoonuit (login using your district username and password). If you are unable to resolve, please create a service request in Cherwell or call (405) 587-HELP[4357].

Student Usernames / Passwords (Functionality issues) – Create a service request in Cherwell or call (405) 587-HELP[4357]

Software and Applications

Clever Applications

Curriculum, Instruction, & Assessments Contacts for Programs/Applications

Vendor and Program Contacts

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