Technology

Welcome to IT Services

Meet the teams!

Network Services (NS) provides networking, security, telecommunications, wiring, and network technical support for OKCPS.

NS furnishes support services to over 37,000 students, faculty and staff members. Services range from installing and repairing telephones, maintaining network connectivity, providing spam and virus filtering, providing a safe and secure networking environment, to server setup and configuration.

NS Operations Team

This team manages all tasks associated with the maintenance and restoration of District and Data Center hardware, operating systems, and databases. The team also provides production support for operational tasks for various departments within the District. They provide the coordination of all IT infrastructures as they relate to the current Data Centers and school platforms.

NS Core Team

This team manages all tasks associated with the maintenance and restoration of the OKCPS Email, Network (LAN/WAN), Security, and Voice platforms. They monitor the infrastructure and ensure that any issues are properly addressed and corrected.

Client Services (CS) supports all of the technology used by all students, teachers, and administration staff members. This includes large capacity printers, ipads, chromebooks, desktop, and laptop computers.

CS set up, manage inventory, and deliver new computer equipment throughout the district. CS also deploys computers and other technology to new employees as they are onboarded.

CS Service Desk Team:

We staff the Service Desk and Service Counter.

The Service Desk is available for service calls at 405-587-HELP from 7:00am to 4:30pm M-F, with the exception of holidays. This is normally your quickest way to either have a non-hardware related problem repaired, or to get a work order opened if you do have a hardware issue.

The Service Counter is open for walk-in service at the far east end of the main drive at the Operations Center at 2500 NE 30th Street, 7:30am to 4:00pm M-F with the exception of holidays. If you require immediate hardware or installation service, or want to drop off your equipment for service for general cleanup, this is your best option.

CS Service Engineering Team:

Manages the Cherwell ticketing system, software portal, remote software service and mobile device management platforms.

CS Field Technician Teams (Primary & Secondary):

Provides technical and break/fix support for all items in use throughout the district including our network printing service, Lexmark “print anywhere” printers, and perform troubleshooting and repair of the network printers purchased by the district. These teams perform work-related tasks based on our ticketing system.

CS also serves as liaison between the district and our third-party warehousing team that prepares most of your devices before they are shipped and delivered to your school site.

• Student Information Systems as part of OKCPS Enterprise Services, leads the production, on-going development and maintenance of a suite of OKCPS information storage systems, inclusive of Infinite Campus; provides oversight on the input of accurate and complete student data to ensure the appropriate funding of educational programs. This SIS team communicates information systems policies; conducts training; and plays a key role in state reporting in conjunction with Planning, Research, and Evaluation.

• Library Media Services provides thought leadership in efforts to ensure that OKCPS students have experience and skills with technological tools used in the classroom and the world around them, and be able to select the most appropriate tools to address particular needs. We help students use technology as a tool for communication, research, and creation of new works. Students learn to evaluate and use digital tools and resources that match the work they are doing, find relevant and reliable sources that meet their needs, take risks and try new things with tools available to them. With this kind of help, students learn to solve problems individually and collaboratively. Library Media Services also manages the acquisition and distribution of textbooks, both analog and digital.