Common Computer Science References
Points to remember:
Don't start with the solution.
What is the problem you are trying to solve?
Who is the user you are trying to build this software for?
What exactly does the user want?
To do this well you need to go and talk to the users.
Create a "Persona" of the user you are building for
Principal #1
Know your users!
Our Steps:
Understand the problem
Get to know the users