Embedded Files
Crisis Support
Crisis Support
Hours of operation:
M-F 9am - 5pm, Sat 9am - 1pm
Late hours: Tues 5pm - 9pm
1. Initial Crisis Response
**All crisis concerns should begin with a telephone call whenever possible.**
Call 708-433-9041 to speak to crisis support staff.
During the initial telephone contact, staff should:
Determine the immediate nature of the crisis.
Assess whether there is an immediate risk to the client or another person.
Provide appropriate verbal support and de-escalation.
Determine whether the situation can reasonably be addressed through telephone support or requires an in-person assessment.
Determine whether the client should be directed to emergency/hospital services.
If the client can be safely supported by telephone, staff may provide crisis support and appropriate follow-up recommendations.
2. Request for In-Person Crisis Support
If telephone support is insufficient and the client would benefit from in-person crisis intervention, the client may be directed to come to the Obsidian Institute of Integrative Medicine office.
** Clients should not enter the office for crisis services without first contacting the office and receiving direction to come in. **
Before a client enters the office for crisis support, the Clinical Director must be contacted for authorization and coordination of entry.
3. In-Person Crisis Assessment and De-escalation
When the client arrives for an approved in-person crisis response, the Crisis Support staff and Qualified Mental Health Professional (QMHP) will work together, as appropriate, to:
Assess the client's presenting crisis.
Evaluate immediate safety concerns.
Identify the client's current needs.
Provide emotional support.
Utilize verbal and behavioral de-escalation strategies.
Determine whether the client can safely remain in the office or requires a higher level of care.
Develop an appropriate next-step plan.
The goal of the intervention is to stabilize the client and reduce the immediate level of distress while maintaining a safe environment for the client, staff, and others.
**If the client is actively suicidal or homicidal, they must be taken directly to the hospital for medical stabilization. **
Crisis Referral Resource List
Crisis Referral Resource List
1. Immediate Emergency (Life-Threatening Situations)
🚨 Call 911
Use when:
Immediate danger to self or others
Suicide attempt in progress
Severe medical or psychiatric emergency
🏥 Nearest Emergency Rooms (24/7)
UChicago Medicine Ingalls Memorial Hospital
📍 1 Ingalls Dr, Harvey, IL 60426
📞 708-333-2300
🕒 24/7 Emergency Department
✔ Closest hospital (~3 miles)
✔ Behavioral health access available
Advocate South Suburban Hospital
📍 17800 Kedzie Ave, Hazel Crest, IL 60429
📞 708-799-8000
🕒 24/7 Emergency Department
Advocate Christ Medical Center
📍 4440 W 95th St, Oak Lawn, IL 60453
📞 708-684-5360
🕒 24/7 Emergency Department
✔ Level 1 Trauma Center
Northwestern Medicine Palos Hospital
📍 12251 S 80th Ave, Palos Heights, IL 60463
📞 708-923-4000
🕒 24/7 Emergency Department
OSF Little Company of Mary Medical Center
📍 2800 W 95th St, Evergreen Park, IL 60805
📞 708-422-6200
🕒 24/7 Emergency Department
Roseland Community Hospital
📍 45 W 111th St, Chicago, IL 60628
📞 773-995-3000
🕒 24/7 Emergency Department
✔ Includes behavioral health services
2. Crisis Hotlines & Mobile Crisis Dispatch
988 Suicide & Crisis Lifeline
Call or Text: 988
Chat: 988lifeline.org
⏰ 24/7, Free & Confidential
Use for:
Suicidal thoughts
Emotional distress
Immediate need to talk to a counselor
Illinois CARES Line
📞 1-800-345-9049
⏰ 24/7
Use for:
Mental health crises (youth & adults)
Mobile crisis team dispatch
Behavioral health emergencies that are not life-threatening
3. Mobile Crisis Response Providers (Local)
Trinity Services – Mobile Crisis Team
📞 815-320-7300
⏰ 24/7
Coverage: Southwest Cook & Will County
Services:
In-person crisis response
De-escalation
Short-term stabilization
Metropolitan Family Services – Crisis Program
📞 708-974-5850
⏰ 24/7
Location: Palos Hills / Merrionette Park
Services:
Mobile crisis response
Walk-in crisis support
Family-focused services
NFI / NYAP Mobile Crisis
📞 833-827-4747
⏰ 24/7
Services:
In-home crisis response
Youth and family crisis stabilization
Behavioral Health Crisis Stabilization Center
Grand Prairie Services – Emergency Behavioral Healthcare Center (EBHC)
📍 67 E 34th St, Steger, IL 60475
📞 708-331-0500
⏰ 24/7
Services:
Crisis stabilization
Short-term residential care
Behavioral health assessment
🟡 Grand Prairie Services – Intake / Access Location
📍 1909 Checker Square, Hazel Crest, IL 60429
📞 708-331-0500
When to Use Each Resource (Quick Guide)
Situation Resource
Immediate danger 911 or ER
Suicidal thoughts / emotional crisis 988
Need in-person crisis response CARES Line / Mobile Crisis
Need short-term stabilization Grand Prairie EBHC
Unsure what to do Start with 988
Obsidian Integrative Wellness Center Follow-Up
Clients should contact the center during business hours for follow-up care
Staff will provide:
Crisis assessment
Safety planning
Ongoing treatment
Important Notes
This facility does not provide 24/7 on-site emergency services
All clients are encouraged to utilize the above resources during crises
Staff will follow up on all reported crisis events within 1 business day
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