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What is Usability Research?
What is Usability Research?
Usability Research, also sometimes referred to as Usability Testing, is the process of studying user behaviors and motivations through different feedback methodologies, such as by interviewing or observing users as they complete a task.
What is a Usability Lab?
What is a Usability Lab?
A Usability Lab is a controlled environment where usability research takes place.
User Testing: Why & How (Nielsen Norman Group)
Our Services
Our Services
Our Lab offers our services free of charge to everyone in the NYU community. Our services include, but are not limited to:
Audience Research
Audience Research
Understand who uses your designs and what they need.
Usability Research
Usability Research
Study how intuitive, attractive, and enjoyable a service or tool is to use.
Vendor Evaluation
Vendor Evaluation
Evaluate the usability of a vendor service or tool to see if it fits the needs of the NYU community.
To see our work in action, check out our case studies.
Our Process
Our Process
Our process is fairly simple:
Project Timeline
Project Timeline
Our typical project timeline takes 4-7 weeks and involves the following milestones.*
Request and Intake (Week 0): Meet with stakeholders to discuss project goals and timeline.
Approval and Planning (Weeks 1-2): Write a statement of work and create a test plan for conducting research and capturing data.
Recruitment and Research (Weeks 3-6): Reach out to target audience to schedule research sessions; facilitate testing and record sessions.
Analysis and Reporting (Week 7): Organize data and find patterns then convey findings and recommendations in a final report.
*The duration of a project depends on stakeholder engagement, time of year, number of research participants, and other mitigating factors. Projects can last from 2 weeks to 3 months, with an average project of 10 participants running ~6 weeks.
Want to collaborate on research?
Want to collaborate on research?
How to get started:
How to get started:
Complete and submit our research request form.
If you'd like feedback on a tool or technology, ensure your item is ready for research and that you can grant us access to it.
What we need from you:
What we need from you:
We handle almost every detail and phase of the project. However, we do request that our clients:
Attend a project kick-off meeting and a project wrap-up meeting.
Approve an initial contract/statement of work.
Provide access to the item being researched (as stated above).
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