A support ticket can be opened by emailing support@nmpsd.org from your NM email account. In the event a student does not have access to their NM email account, they should contact their homeroom teacher.
I have a technology related issue?
You can open a tech support ticket by using this form - https://nmhelpdesk.freshdesk.com/support/tickets/new and clicking on the Blue Google button
or you can also email support@nmpsd.org. (You must send the email from your New Milford account for it to be received by our help desk system. This applies to both students and staff.)
I do not have internet at home to connect my Chromebook. What can I do?
Please contact your buildings main office for more information.
How do I connect my Chromebook at home?
When you first turn on your Chromebook at home or anywhere else that may have WiFi access, you will be prompted to connect to WiFi. Please select your WiFi and follow prompts. For more information, visit: Connecting your Chromebook to WiFi.
The Chromebook will not allow me to login. What do I do?
Please follow the instructions on this Google Doc: https://docs.google.com/document/d/1011eNUr2jrQIR5Ns8ryI0EBp-ho5AwafcAWjaMNKVzs/edit?usp=sharing
How do I find my serial # on a Chromebook?
To find out the serial # of a Chromebook, press ALT + V while on the logon screen. This will display the version, Serial # and Asset ID in the upper right corner of the screen.
Can I invite someone, like a parent, to join a Google Meet if they do not have a Google account?
Yes. You will send them the link to join and they will enter their name and click ask to join. On the Google Meet host screen you will get a prompt asking to approve them to join the meeting.
I see a message that reads: "TestNav is loaded or the testing server can not be reached." What does this mean?
Please follow the instructions on this Google Doc:
https://docs.google.com/document/d/1SmUv8-CvtQtwYEkVam2HjJURvU-qhUgRPRhxXl4At3g/edit?usp=sharing