IT support guides
IT support guides
Getting the most out of our systems
Getting the most out of our systems
We have a selection of user guides to help you make the most of all of the IT applications provided by NIHR.
We provide guidance for issues with your NIHR account - any local issues such as a problem with your device, please refer to your local IT team.
Google first
Google first
At NIHR we use Google Workspace as our primary IT platform. Google Workspace includes; Gmail, Chat, Spaces, Calendar, Meet and Drive, as well as Google Docs, which includes Sheets, Slides and Forms.
Google Workspaces is where we do the majority of our work. You should use Gmail to send and receive all NIHR emails and Drive to save and share files.
Live Learning Training portal
Live Learning Training portal
We have a growing technology training portal that offers bespoke courses on Google software and other third party applications, like LucidChart and LucidSpark.
The portal is available to all NIHR Google account holders. No matter your level, courses are categorised so you can easily find training suitable for beginners, or intermediate and advanced users.
Training is available on demand - just enrol in courses to begin the training.
Google Help
Google Help
Google's help centre gives you access to all of the information you need to make the most of Google Workspace. You'll find support information on all of the Google applications we use in NIHR through this support portal.
Google 'Support' button
Google 'Support' button
When you're using any NIHR Google application, you'll be able to see a question mark icon ('?') in your Google toolbar. Click the question mark to see the latest support, training and updates for the Google application you're using.
Google Champions / Personal Trainers
Google Champions / Personal Trainers
Google Champions are colleagues who provide support, top tips and training of the Google Applications. They can also advise you on any future updates coming to Google Workspace and how to best utilise these new features.
To get in contact with the team, please email nihr-hub-personal-trainers@nihr.ac.uk
In addition, you can request support from our IT support team through our support portal. You can also email the service desk on support@nihr.ac.uk or call them on 02073 335 060. The service desk is open 8am to 6pm Monday to Friday, excluding bank holidays.
More training guides
More training guides
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