IT support and policies
IT support and policies
On this page you'll find links to support and guides for issues with your NIHR account. If you have any local issues, such as problems with your laptop or mobile phone, please refer to your local coordinating centre IT team.
On this page you'll find links to NIHR IT system support, guides on how to make the best use of our IT systems, as well as links to our IT policies.
IT Support portal
IT Support portal
Use our support portal to find answers to common questions, raise support tickets and keep track of your open requests.
Software user guides
Software user guides
We have a growing Google training portal as well as a selection of user guides to help you make the most of Google and our other third party applications.
IT policies
IT policies
Read up on our key IT and cyber security policies, including the acceptable use policy, privacy notice and subdomain acceptable use policy.
Contact our IT service desk
Contact our IT service desk
You can email the service desk on support@nihr.ac.uk or call them on 02073 335 060. The service desk is open 8am to 6pm Monday to Friday, excluding bank holidays.
The support team are able to help with any issues regarding your NIHR Google account. Common support requests include account request, password resets, name change, leavers, etc. Please speak to your coordinating centre or host organisation's IT team if you are having a local issue - for example, a problem with your laptop or mobile phone.
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