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💡 Email Creation Steps:

• Prefix (mmmVA): The prefix or username is the initial part of the email address. In your provided format, it's "mmmVA." This prefix is often used to represent the MMM organization.

• First Name: Your first name is the next component of the email address. This helps personalize the email address, making it easy for others to identify you.

• Last Name Initial: To keep the email address concise, only the initial of your last name is used. This can help distinguish between individuals with the same first name.

• If the account name is already in use, consider appending an additional character to the last name's initial.

• Domain (@gmail.com): The domain is the last part of the email address, and it specifies the email service provider. In this case, it's "@gmail.com," indicating that the email will be hosted by Gmail.

Example:

mmmVA(firstname).(Last name initial)@gmail.com 

>> mmmvamelissa.b@gmail.com <<

START OF DAY REPORT

Subject Line: SOD Report - VA name - mm/dd/yyyy (Follow this subject line format)

Hi (Name of your reporting manager) or (Use can use "Team" when sending it to several people), (Person you're sending your report to.)

Good day!

Please see my tasks for today: (Line item for your tasks. Use bullet format.)

• Bootcamp Day 1

• Tools Onboarding

Speed Test Link: (Put your speed test link here. NOT an image. Required for both SOD and EOD reports.)

Lastly, notify SOD on your team GC after you send the report.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

END OF DAY REPORT

Subject Line: EOD Report-Richard Yap-12/15/2021 (Follow this subject line format)

Hi (Name of your reporting manager) or (Use can use "Team" when sending it to several people), (Person you're sending your report to.)

Good day!

Please see my accomplished tasks below: (Line item for your tasks. Use bullet format.)

• Updated 5 Days VA Boot-camp Batch 11 Tracker

• Reviewed Monday.com tasks

• VA Onboarding Catch-up with 2 new trainees.

KEY TAKE AWAYS:

• GSUITE apps navigation

• Time Clock Wizard Report generation and sending amendment request.

CHALLENGES:

• Internet stability 

ACTION PLANS:

• Keep my back up ready and available should my main internet connection fails.

Meetings attended: (Lay down all the meetings you've attended for the entire day. E.g 1 on 1 meeting with IM)

• Catch-up meeting with IM

• 1 on 1 meeting with the client

Here's the snippet of my EOD in TCW: (This is only required for EOD. Not SOD report.)

Speed Test Link: (Put your speed test link here. NOT an image. Required for both SOD and EOD reports.)

***(Lastly, notify EOD on your team GC after you send the report.)****

1. Log on to TCW Web App

2. On the left pane options, look for "Reports"

3. Select "Timesheets" in the Reports Window.

4. Under the Employee drop down, look for your name.

5. Under Employee Primary Location, Select "All Locations"

6. Under Start and End Date, select Sunday and Saturday of the current reporting week.

7. Select View Report

8. Take a screenshot of your entire workweek.

Note: You can only get the entire hours of the day if you're already logged out on TCW.

Format and structure of the MMM resume:

🌟 Contact Information:

• Do not remove the word "CANDIDATE"

• Write your first name.

• If you have any post-nominals (e.g., RN), place them after your first name.

🌟 Value:

• In this section, provide a brief statement that highlights your value proposition or the key benefits you offer to potential employers.

🌟 Skills/Area of Expertise: 

• List your skills and areas of expertise.

• Organize your skills into two categories: Hard Skills and Soft Skills. 

🌟 Tools: 

• Specify any tools or software you are proficient in.

• List the following in the order provided:

  • EMR/EHR Tools

  • CRMs

  • VOIPs

  • Other Tools

🌟 Work Experience:  

• List your work experience in reverse chronological order, starting with the most recent job.

• Include the inclusive dates (e.g., January 2020 - May 2022).

• Specify the name of the company where you worked.

• State your job title.

• Provide a brief description of your job responsibilities and achievements.

• If there is a gap in your employment history, acknowledge it in this section. Use the following format.

December 2022 - Present

Actively looking for a work-from-home position.

🌟 Education: 

• List your highest level of education:

  • Include the degree earned (e.g., Bachelor of Science in Nursing).

  • Specify the name of the school or institution where you earned the degree.

  • Include your graduation year (e.g., Graduated in 2018).

First, make a copy of the MMM Sample Resume. Here's how:

1. Log in to your MMM email account.

2. Click the link to open the file titled "MMM Sample Resume.docx."

3. Create a copy by following these steps:
   a. Click on "File" in the top-left corner.
   b. From the dropdown menu, select "Make a copy."
   c. A dialog box will appear, allowing you to rename the copy.

4. Save copy as: MMM space FIRST NAME

5. Save it to your designated folder 🗂 , which your trainer will provide.

6. Once you've renamed the copy and chosen the destination, click "OK" to create the copy.

7. The copy of the document or spreadsheet will be saved to your Google Drive in the location you specified.

8. Congratulations! You've successfully made a copy of a file in Google Drive.

Each section in the video script serves a specific purpose in conveying your identity, expertise, and enthusiasm as a virtual assistant. The branding elements at the beginning and end of the script are particularly important because they shape the audience's perception of you and help create a strong, positive brand image. The other sections provide essential details about your background, skills, and achievements, building trust and credibility with your audience.

Let's explore why each of the sections in the video script is important:

💡 Introduction (Branding Element):

• The introduction sets the tone for the video and grabs the viewer's attention right from the start. It establishes your brand or identity as a virtual assistant, making a memorable first impression.

💡 Personal Introduction:

• Sharing your personal background and qualifications establishes your credibility and helps viewers connect with you on a personal level. It highlights your professional expertise as (example) a Registered Nurse and your experience in various healthcare settings.

💡 Professional Background:

• This section provides context for your experience and expertise. It showcases your versatility in different healthcare practices and geographies, demonstrating your adaptability and breadth of knowledge.

💡 Skillset (Highlighting Expertise):

• Highlighting your skills is crucial as it directly relates to the value you can offer as a virtual assistant. By mentioning specific skills related to patient scheduling, insurance verification, and more, you signal your competency in critical tasks.

💡 Achievements and Recognition (Branding Element):

• Mentioning achievements and recognition demonstrates your competence and success in your previous roles. It builds credibility and trust with the audience. These elements serve as social proof, showcasing your exceptional service and expertise.

💡 Closing and Enthusiasm (Branding Element): 

• Ending with enthusiasm and a positive outlook leaves a strong impression. It conveys your eagerness to work with the audience, which can be appealing to potential clients or employers. It contributes to your personal brand as an enthusiastic and motivated virtual assistant.

" Hi! My name is Aivee Rodriguez, your next My Mountain Mover virtual assistant!

I am a Registered Nurse in the Philippines with over 10 years of experience working in the hospital setting, call centers, and healthcare remote-based accounts.

I've worked with several practices in the US, such as dermatology, cardiology, pain management, and internal medicine doctors based in California, New York, and New Jersey.

I have very strong experience in patient scheduling, triage, insurance verification, prior authorization, and billing.

I was promoted as a Subject Matter Expert and a trainer for a pain management clinic where I handled new employees of the facility. I have also received several recognitions and commendations both from patients and doctors for providing great customer service.

I am very excited and looking forward to working with you!"

🌄 Sample intro videos:

🔒 https://drive.google.com/file/d/1ov_b5PIE-88xqZv0NWOLTPKhN5EwEAPj/view

🔒 https://drive.google.com/file/d/14NdS3_QGINrKNj-g06PrWUejuZgoOldY/view

🔒 https://drive.google.com/file/d/1XoT-1el_af7_UaUfTl8tYnQXMQJoccBx/view?usp=sharing

🔒 https://drive.google.com/file/d/1VNoK1DgYuUGSwJHCMosjIuwqkjYxihzL/view?usp=sharing

REMINDERS:

• Do not use your mobile phone.

• Do not use the term BPO. Alternately, you may use CONTACT CENTER instead.

• ENGLISH VAs: your video should be a minimum of 1 min. and 20 seconds max

• BILINGUAL VAs: record your intro in both English and Spanish (or another language) in the same video. 

• You may record the video using the following apps or recording software: Your PC or laptop's dedicated webcam, OBS Studio, Camtasia, Screen Flow, iMovie, Final Cut Pro, Clipchamp, WeVideo, Kapwing, InVideo, Wondershare, Intro maker, Panzoid, Biteable, Videoshop, Animaker

Tips and Tricks!

💡 Script and Content: Prepare a script or at least an outline of what you want to say. Keep it concise and engaging. Avoid long-winded or overly technical language.

💡 Visual and Audio Quality: Ensure your video and audio quality is high. Use a good camera, microphone, and well-lit environment. Poor audio or video quality can detract from your message.

💡 Location and Background: Use the MMM provided background. 

💡 Appearance and Wardrobe: Dress professionally. Ensure your appearance is neat and appropriate.

💡 Body Language and Expressions: Be mindful of your body language and facial expressions. Maintain good posture, make eye contact with the camera, and use hand gestures purposefully.

💡 Timing and Length: Keep your video reasonably short and to the point. Attention spans are limited, so aim for a video that is 1 min and 20 seconds or less. 

💡 Engagement: Engage your audience by starting with a compelling hook, telling a story, or asking a question. Keep their interest throughout the video.

💡 Call to Action (CTA): End your video with a clear call to action. What should the viewer do next? Whether it's subscribing, visiting your website, or taking some other action, make it clear.

💡 Editing:

Edit your video to remove any mistakes, pauses, or irrelevant content. Use video editing software to enhance the visual and audio quality.

Use graphics, text overlays, or visual aids to reinforce key points or make complex information more accessible.

If you choose to use music or background sound, ensure it enhances the video rather than distracts from it. Make sure you have the rights to use any copyrighted material.

💡 Rehearsal:

Practice your script and delivery multiple times to appear confident and natural in front of the camera.

💡 Accessibility (suggested):

Ensure your video is accessible to all viewers by adding closed captions or subtitles for those with hearing impairments.