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Whilst communication is not strictly a clinical skill, it forms an important aspect of undertaking clinical skills and in sharing information relating to patient care, both with patients themselves and with other members of the team. For this reason, the following information has been included as part of this repository resource.
You may find it useful to read some of the information on the Vital Signs and A to E Assessment pages, in conjunction with this page, particularly the sections on NEWS2 - or PEWS in children - and ABCDE Assessment. To visit the adult nursing version of this page click here, or for the child nursing version click here.
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The following video from Health Education England discusses structured communication using the SBARD tool:
'SBARD'
Consider the two different examples of a telephone handover here based on the same patient. This video demonstrates how using SBARD can improve communication. The first example shows an unstructured handover, and how this can cause uncertainty and confusion about patient care. The second half of the video shows how SBARD can be applied. Identify the barriers to communication that were overcome when SBARD was used.
This video, also from Health Education England, looks at communication with a patient, and gives some really useful tips around how this can be done most effectively:
Surrey and Borders Partnership NHS Trust have produced the following useful resource which explores communication with people with learning disabilities, including top tips for health care professionals:
Communicating with people with learning disabilities
Check Your Knowledge!
Click on the button below to navigate to the 'Take a Test' area of ClinicalSkills.net. Please make sure you're logged into ClinicalSkills.net already, otherwise you may not be able to open and take the test. Once you have reached the 'Take a Test' area, select 'Standard Tests' and then click on the test called 'Standard 6 - Communication' to begin. You will need to score 80% or more to pass. Make sure you've read the ClinicalSkills.net procedure thoroughly before taking the test as many of the answers will be found within there!
Other Material
Communication in Nursing Practice:
www.ncbi.nlm.nih.gov/pmc/articles/PMC3990376/
Royal Marsden Manual of Clinical Nursing Procedure (9th Edition): Communication- Page cxxcii - clxii
Date reviewed:
Next review: August 2023
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