Phone Etiquette

Driving Question:  What is phone etiquette and why is it important?

Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills, and how you close a call. -Indeed

As high schools increasingly incorporate smartphone usage into the classroom, the phone usage behavior they help instill in students will begin to spill over into the workplace, making it important to teach students phone etiquette that will serve them in a workplace environment. -Penn Foster

Learning Targets:

• Identify elements of proper phone etiquette

• Describe key elements of proper cell phone etiquette

• Apply and model phone etiquette skills  

Online Resources:

• Indeed-A Guide to Phone Etiquette

• Top 10 Things of Cell Phone Manners - Emily Post.com

• Rules for Using Cell Phones at Work - theBalance Careers.com

Video Resources:

Cell Phone Etiquette at Work - Productivity for Young Professionals/Adriana Girdler 

Phone Etiquette at Work - Adriana Girdler/Productivity Expert