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Contact us by phone or in-person to explore support and service options:
Contact us by phone or in-person to explore support and service options:
10305 E. Burnside Street, Portland, OR 97216
10305 E. Burnside Street, Portland, OR 97216
Call us at 503-988-6400
Call us at 503-988-6400
Call our Frontline Monday-Friday: 9am-4pm to speak to an intake team member.
If we don’t answer, please leave a message with your name and number and let us know if it’s safe to leave a voicemail. Please note, we are unable to see your phone number on caller ID.
Calls from Gateway Center will appear as blocked or unavailable numbers. During business hours, we return calls the same day.
Visit us at 10305 E Burnside St
Visit us at 10305 E Burnside St
In person services are available at the Gateway Center located at 10305 E. Burnside St., Monday - Friday, 9am - 4 pm.
Wait times can be lengthy due to the number of people seeking services, and we have sometimes reached capacity for the day. We encourage calling ahead to check current capacity and wait times before dropping in.
Appointments:
Appointments are available. Appointment times and days can vary, to discuss making an appointment please call us at 503-988-9400.
Is there a Difference between Phone Vs. In-Person?
Is there a Difference between Phone Vs. In-Person?
Exactly the same for both
All services, resources and wait times are the same for both call-in and in-person connection.
Wait times
To ensure fairness for everyone, we handle all inquiries in the order they arrive. Whether you call us or stop by in person, every request is added to the same priority queue.
What should I do if I did not receive a call back?
What should I do if I did not receive a call back?
Call us back
The Gateway Center will connect with you the same day you call. If you were not able to connect with us the same day, please call us back on our next business day that you’re available.
Things to Check When you leave a Voicemail
Is a closure or schedule change listed on our voicemail?
Capacity reached, holidays and other changes will be announced on our voicemail.
During these times, call us back the next business day.
Can your phone accept blocked calls?
Gateway Center always calls from a blocked number.
Is your phone set to receive calls and notify you when a call is coming in?
We will contact you the same business day. If your phone is set to "Do Not Disturb" or "Silent", we may not be able to reach you.
Are you leaving a voicemail that clearly states the correct number to reach you?
Gateway Center cannot see your number on caller ID.
Are you calling for someone else?
The Gateway Center will not directly call a survivor based on a third-party request. If you are calling for someone else, please leave your name and phone number; Gateway Center will then call you back for more information.
How do I receive support after hours?
How do I receive support after hours?
The Gateway Center Operates M-F 9am-4pm
Capacity closures, holidays and other changes will be announced on our voicemail.
Emergency
911
Call 911 if you are experiencing an emergency.
24 hour Advocacy
Call to Safety
Call to Safety may be reached at 503-235-5333 24 hours a day 7 days a week.
You may also access Call to Safety via text, email or chat during certain hours.
Where can I use a phone if I don't have one?
Where can I use a phone if I don't have one?
If Gateway Center is not conveniently located for you, you may be able to contact us from one of these community day centers:
Rose Haven
1740 Northwest Glisan Street
Portland, OR 97209
Hours:
Mondays: 9am – Noon
Tuesdays: 9am – Noon; 1 – 4pm
Wednesdays: 9am – Noon
Thursdays: 9am – Noon; 1 – 4pm
Fridays: 9am – Noon
Transition Projects (TPI)
665 NW Hoyt Street
Portland, Oregon 97209
Hours:
Monday - Friday 8:30 am - 3:30 pm
JOIN
1435 NE 81st Avenue, Suite 100
Portland, OR 97213
Hours:
Monday, Wednesday and Friday from 12 pm – 4 pm
Access services in a way that is safe & coinvent for you
Call, Visit, or Schedule an Appointment Monday-Friday: 9am-4pm
Access services in a way that is safe & coinvent for you
Call, Visit, or Schedule an Appointment Monday-Friday: 9am-4pm
Gateway Center staff can help survivors explore options, safety plan, connect to community resources, and access services related to intimate partner abuse, sexual violence and sex trafficking. You do not need to know exactly what you need before reaching out. All services and resources are the same for both in-person and over the phone contact.
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Need help after hours? For immediate assistance, please contact the following crisis lines 24 hours a day, 7 days a week:
Call to Safety: (503)235-5333
El Programa Hispano Proyecto UNICA: (503) 232-4448
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