Accessing the Gateway Center

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All services at the Gateway Center begin with a phone call:

To explore options, call us at 503-988-6400

How to Access Gateway Center

Call Monday-Friday: 9am-4pm
Capacity closures, holidays and other changes will be announced on our voicemail.

Step 1: Call our mainline at 503-988-6400

Step 2: Leave a message with your name and number

If you get the machine please leave a message with your name and a safe phone number. We are unable to see your phone number on caller ID.

Step 3: Receive a call back the same day from a blocked number

All call backs from the Gateway Center will arrive from a blocked phone number.

What should I do if I did not receive a call back?

Call us back the next day
Gateway Center will connect with you the same day you call. If you do not receive a call from us the same day, please call us back the next day

Things to Check

Is a closure or schedule change is listed on our voicemail?
Capacity closures, holidays and other changes will be announced on our voicemail.
During these times, call us back the next business day.

Can your phone accept blocked calls?
Gateway Center always calls from a blocked number.

Is your ringer on high enough volume for you to hear?
Gateway Center might not leave a voicemail on your phone when we call.

Are you leaving a voicemail that clearly states the correct number to reach you?
Gateway Center cannot see your number on caller ID.

Are you calling for someone else?
The Gateway Center will not directly call a survivor based on a third-party request. If you are calling for someone else, please leave your name and phone number; Gateway Center will then call you back for more information.

How do I receive support after hours?

The Gateway Center Operates M-F 9am-4pm
Capacity closures, holidays and other changes will be announced on our voicemail.

Emergency
911
Call 911 if you are experiencing an emergency

24 hour Advocacy
Call to Safety
Call to Safety may be reached at 503-235-5333 24 hours a day 7 days a week.
You may also access Call to Safety via text, email or chat during certain hours.

Can I visit the Gateway Center in person?

No, and Yes

No: Walk-in drop in services
We no longer offer in person walk-in drop-in services. Now, all services at the Gateway Center begin by calling us at 503-988-6400.

Yes: In-person appointments
Although most services can be provided over the phone, Gateway Center can schedule an in-person appointment depending on capacity and the service needed. To inquire about any Gateway services, please call us at 503-988-6400.