Chromebook Troubleshooting

1. Click the wireless icon in the bottom right of the screen

2. Hover over the wireless icon and click the down arrow to see all wireless networks in range

3. Click on the wireless network you wish to connect to. * You can find out the name of your wireless network by contacting your Internet Service Provider.

4. Once you click the wireless network, you will be prompted to enter a password. Type in the password and then click on the connect button. You should now be connected to the network!

This may be a battery issue, but you also can’t rule out the Chromebook’s connection to a power outlet.

Give it time to charge

f the Chromebook was completely dead, you just plugged it in, and now it won’t turn on, don’t panic. It may remain unavailable for a while. Give it a good 30 minutes before attempting to boot the device again.

Charge on a different circuit

If it’s not charging while connected to a power outlet, try another nearby outlet and see if that resolves the issue. If not, take it to another room far, far away to try a different outlet. If it suddenly starts charging, there may be too much electrical noise on a specific circuit. Try unplugging appliances on the troublesome circuit to see if they were causing issues with the Chromebook’s charger.

Check the charger

Is it damaged? Can you see the internal wires? Are the USB connector or the charger prongs bent? If so, a new power adapter is in order. Contact the IT Department at the information above.

Perform a hard reset

Use this method before moving on to the next option, which requires removing the battery.

Step 1: Turn the Chromebook off.

Step 2: Press and hold the Refresh button and then tap the Power button.

Step 3: Once the Chromebook boots, release the Refresh button.

1. Click the right bottom corner area of the screen.

2. Click > symbol on the right next to the speaker volume.

3. Change the microphone level on Input setting to the middle.

When a student inserts the headphone plug, Chromebooks normally change the audio output to the headphone automatically but sometime the change doesn't happen automatically. In that case, the student needs to change it manually by

1. Plug in the headphones if they are not plugged in yet.

2. Click the right bottom corner of screen to open settings.

3. Click the ">" symbol on the right side volume setting.

4. Click(mark) Headphone under Output.

First, check for any obvious but sometimes unnoticed issues, like headphones you need to disconnect before playing sound through the speakers. If you are using an audio device like external speakers, make sure they’re working properly.

If the problem seems to be on the Chromebook, do the following:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Adjust the Volume Slider displayed on the pop-up menu. Make sure the volume is turned up high enough to hear.

You can also try to change the sound input or output:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Arrow icon displayed next to the Volume Slider on the pop-up menu.

Step 3: On the following pop-up menu, make sure you have the correct audio device set as your output.

If that does not work, you’ll need to reset your Chromebook following the steps outlined above.

Sometimes the microphone on your Chromebook will get turned up ("too hot"). To check this do the following:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the > symbol to the right of the volume slider.

Step 3: Make sure the Input slider is near the middle of the slider.

1. Press and hold CTRL key and then tap the D key

2. At the OS verification screen, press Enter

3. The screen will flash and the Chromebook will reboot.

4. If the message does not go away contact the IT department at the information above.

1. To reset the screen scale to the default size, press CTRL + Shift + zero key

2. To increase the screen size, press CTRL + Shift + plus key

3. To decrease the screen size, press CTRL + Shift + minus key

4. To rotate the screen, pres CTRL + Shift + Refresh key (Refresh key looks like a circle with an arrow just above the number 3 and 4 on the keyboard)

If your Chromebook feels sluggish, your best bet is to just restart and see if the performance issue clears. To do that, press and hold the Power button and select Power Off in the pop-up window. Press the Power button again to turn the Chromebook back on.

If that doesn’t work, check for a system update — something may have gone awry that Google needed to fix on the software side. In most instances, a Chromebook should automatically check for updates and install the latest when it’s connected to a wireless network. It will then ask you to restart to complete the update.

However, you can manually check by performing the following:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Gear icon located on the pop-up menu. This takes you to Settings.

Step 3: Click About Chrome OS listed on the left.

Step 4: Click the Check for Updates button. This checks for the latest version and installs the update if available.

Step 5: If your Chromebook updated, click the Restart button to complete.