Troubleshooting

Contents: Troubleshooting Skills 

Troubleshooting Skills

1. Restart the Device


Skill: Learning how to properly shut down and restart a device.

Purpose: This can resolve many common issues like slow performance, apps not working correctly, or connectivity problems.

2. Check Internet Connection


Skill: Understanding how to check if the device is connected to Wi-Fi and troubleshooting basic connectivity issues.


Purpose: Ensures that problems related to internet-based services (like browsing or streaming) are not due to a lack of internet access.

3. Update Software


Skill: Checking for and installing software updates on the device.


Purpose: Updates can fix bugs, improve performance, and enhance security.


4. Clear Cache and Cookies in Browsers


Skill: Clearing the cache and cookies on web browsers.

Purpose: This can resolve loading or formatting issues on websites.

5. Check for Viruses and Malware


Skill: Using antivirus software to scan the device for malicious software.


Purpose: Keeps the device secure by detecting and removing harmful threats that could compromise personal data or performance.

6. Ensure Cables are Securely Connected


Skill: Checking all physical connections, like power cables and USB cables, to ensure they are plugged in tightly.

Purpose: Loose connections can cause power issues or peripheral devices (like printers or external drives) not to work properly.

7. Use the Help Function

Skill: Utilising the built-in help function or support website of the device’s operating system or software.

Purpose: To get specific guidance on using features or troubleshooting issues related to the software or device.

8. Adjust Accessibility Settings

Skill: Learning to modify the device’s accessibility settings to suit personal needs.


Purpose: To enhance usability, especially for users with visual, hearing, or physical limitations.

9. Manage Apps and Programs


Skill: Knowing how to close, uninstall, or reinstall apps and programs.

Purpose: Can solve issues related to specific apps and free up system resources.

10. Consult Online Forums & Guides

Skill: Searching for solutions on trustworthy forums and support websites.

Purpose: To find fixes for more specific problems, based on the experiences and advice of other users.

Restart a Device

Restarting a Smartphone or Tablet


For Android Devices



For iOS Devices (iPhone, iPad)

Restarting a Computer

For Windows PCs

For Mac Computers





Restarting Smart Home Devices




General Tips




Check Internet Connection

Checking an Internet Connection on a Computer


Windows PC

MacOS


Checking an Internet Connection on a Smartphone or Tablet


Android Devices

iOS Devices (iPhone, iPad)

Additional Tips

Update Software

Updating Software on a Windows PC


Windows Update:


Update Individual Applications


Most applications will alert you to updates when you open them. You can usually find update options in the Help menu or within the settings of the app.

For applications downloaded from the Microsoft Store, open the Store, click on the three dots in the top right corner, and select ‘Downloads and updates’. From there, you can see available updates and choose to install them.

Updating Software on a Mac

macOS System Updates


Update Mac Apps


Updating Apps on Android Devices

Update via Google Play Store:

Updating Apps on iOS Devices

Update via App Store:


General Tips for Updating Software




Clear Cache &  Cookies in Browsers

Google Chrome


Privacy and Security



Choose What to Clear


Clear Data


Click ‘Clear data’ to remove your selected items.

Mozilla Firefox


Privacy & Security


Clear Data


Microsoft Edge



Settings


Select 'Settings' from the dropdown menu.

Privacy, Search, and Services

Click on ‘Privacy, search, and services’ on the left sidebar.

Choose What to Clear


Choose the time range


Clear Now


Click ‘Clear now’ to remove the selected data.


Safari (for macOS)


Preferences


Select ‘Preferences’ from the dropdown menu.


Privacy


Click on the ‘Privacy’ tab.

Manage Website Data


Click on ‘Manage Website Data’. You can see a list of all the websites storing data.

Remove All


General Tips

Check for Viruses & Malware

Installing Antivirus Software

Running Antivirus Scans

Scheduling Regular Scans

Set Up Scan Schedule:

Keeping Software Updated

Using Real-Time Protection

Being Cautious with Emails and Downloads


Using Additional Security Tools


Ensure Cables are Securely Connected

Identifying Different Cables


First, recognise the types of cables you might be dealing with:

Steps to Ensure Cables Are Securely Connected

Check the Condition of the Cable

Connect Cables Properly

Check the Connection Stability

Manage Cable Placement

Test the Connection

Regular Maintenance

Seek Professional Help if Unsure

If you’re unsure about how to connect or secure a cable, consult the device’s user manual or seek help from a professional. This is especially important for connections that involve high voltage or complex setups.

Use the Help Function

Accessing the Help Function


On Windows

On MacOS

Online and Mobile Apps

Tips for Using Help Functions Effectively

Example of Using Help Functions

Adjust Accessibility Settings

Windows PC


MacOS

Android Devices

iOS Devices (iPhone, iPad)


General Tips


Manage Apps & Programs

On Windows PC

On MacOS

On Android Devices

On iOS Devices (iPhone, iPad)

General Tips

Consult Online Forums & Guides

Choosing the Right Forums and Guides

How to Use Online Forums

How to Consult Online Guides


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