Insurance Claim Process and Loss of Device (not due to negligence) 

Insurance Claim Process for Lenovo 300W Yoga Gen4 devices

For e.g. Screen damage

1.       Parent/Student to contact Lenovo Service Centre

2.     Do a pre registration (for faster drop off service) via https://smartcares.com/lenovo

3.      Parent/Student to bring the device to the Lenovo Service Centre

Service Centre Information

Lost Device Process

Insurance Claim Process for Surface Go devices

For e.g. Screen damage

1.       Call Microsoft @800 1013659 to explain device’s condition and request for a quotation/ You can also reach out via Microsoft Online Assisted Support: https://support.microsoft.com/oas

2.       Microsoft will perform diagnostic test on device (via the telephone conversation) and inform user if device is still covered under warranty or not.

3.       If device is still covered under warranty, eg, can perform one to one exchange, user proceed to reply via email to Microsoft with the details required for the delivery of the new device. User will need to return the damaged device upon receiving the new one.

4.       If device is not covered under warranty, user is to make payment to Microsoft after receiving the quotation on the damaged device.

5.       Microsoft will send tax invoice to user once they received payment from user.

6.       User to send

a.       Requested Quotation (refer to point number 1)

b.       Tax invoice (refer to point number 5)

c.       Insurance claim form by ETIQA (Can be retrieve from the school website under Infolinks > National Digital Literacy Programme (NDLP) > Funding & Warranty) to laptop@ins-solutions.com.sg

7.       Wait for the new device to be send to user.

Service Centre Information

For hardware-related issues, call Microsoft Service Centre directly at 800 1013659 (SG):

• Press 2 for “Business”

• Press 2 for “Technical Support”

• Press 1 for “Surface Devices”

• Hold for a Repair Advocate to assist

Please take note that Microsoft will do a 1 to 1 replacement for screen damage, in this case, you are claiming under Insurance. 

Alternatively, you may email NCS CE PTE LTD at esteyzhang@ncs.com.sg to log the case. NCS’ helpdesk can also be reached at 8139 3302 during their operating hours:

Mon – Fri: 0900 – 1830;
Sat: 0900 – 1230;
Closed on Sun & Public Holidays

Please contact our ICT Managers if you face any issues with logging the case with Microsoft.

Lost Device Process