Uninstalling the Device Management Application (DMA) from Personal Learning Device (PLD)
Dear Sec 4 and 5 Students,
This is to inform you that the DMA will be uninstalled from your PLD (iPad) on the following dates, as you are graduating from our school:
For Sec 4 Exp and 5 Students' PLDs - 14 November 23, Tuesday
For Sec 4 N(T) Students' PLDs - 30 October 23, Monday
For Sec 4 N(A) Students' PLDs - 23 Jan 24, Tuesday
The dates are set accordingly to the Guidelines on DMA Uninstallation and De-enrollment by MOE.
After the DMA has been uninstalled, you will be able to use the PLD without the DMA. Your PLD will be remotely performed a factory reset, the browsing activity will no longer be monitored and the browsing history on your PLD will also be deleted from the DMA system server.
Actions Required Before the DMA Uninstallation
You do not need to report to school or Apple Service Centre to get DMA uninstalled from your PLD. With that in mind, you should undertake all of the following actions to prevent any unnecessary challenges for yourself and/or causing a failure to the DMA uninstallation from your PLD:
A. At least one week before the DMA uninstallation:
I. Do backup all data on your PLD to either an external storage device, or to your personal cloud storage (Google Drive, iCloud, dropbox, etc.) This will prevent any loss of important data when the factory reset is performed before the DMA can be uninstalled.
Please follow the guide (A. Guide to Transfer Data and Files to Your Personal Google Drive.pdf) to back up data to your personal Google Drive.
B. A day before the DMA uninstallation:
III. Do charge your PLD to 100% battery strength.
IV. Check if you have signed in Mobile Guardian with your Student ICON account.
Please follow the guide (C. _ (For Students) Instructions for DMA Uninstallation [iPad]) to get your PLD ready for DMA uninstallation.
C. On the day of DMA uninstallation:
V. Do connect your PLD to the Internet before 7.00 a.m.
VI. Between 7.00 a.m. and 11.00 p.m., do not use your PLD.
VII. Leave your PLD online and charged.
VIII. Upon the completion of the uninstallation, your PLD will be automatically restarted, and a welcome screen will appear after the restart.
D. After the DMA uninstallation:
IX. After the uninstallation, you may refer to the guide (D. How to Check if the DMA has been Uninstalled from the PLD.pdf) to check if the DMA has been successfully uninstalled from your PLD.
Optional: If you find that your PLD has not been uninstalled properly, and you have an access to a Macbook, you may attempt the steps in the self-help guide (E. How to Restore iPad with Apple Configurator.pdf) to complete the process on your own. Otherwise, please seek support:
For technical assistance, you may approach our Helpdesk 4REAL (Blk F Level 3) during working hours or submit an entry via our ICT Services Portal (https://go.gov.sg/fhssictportal).