Common Design Requests

Customization Goal

To ensure that the customer’s customizations and special requests blend seamlessly into their chosen design.

Honoring the spirit of the design is extremely important.

The notable design elements are what encouraged the customer to purchase the design in the first place.

Custom Color Requests

Brides want the colors of their wedding suite to match the color palette of their wedding day.

Custom colors should be applied consistently across all items of the wedding suite (except in cases where product restrictions make matching impossible).

Minted Color Palette

Minted Custom Color Picker

Customers can request custom colors using several different methods.

Design Requests

Customers communicate their custom color requests in many ways:

referencing a design on minted.com
using a URL to reference a color from another source
providing a link to a Pinterest Board
providing a link to a wedding party dress or accessory

Recolor Scenario

The original design is on the right.

Here are the customer's color customization requests:

"Can you change the background color to white and ensure all text is spaced and centered appropriately? I would also like to remove all purple from the border to be shades of warm-toned, pastel pinks and oranges."

Proof Round 1

The DA's proof is on the left.

The DA created a beautiful recolor incorporating the customer's color requests. The end result is natural, attractive, and keeps the look of the artwork on the original.

This was a multiple item wedding suite, so the DA carried the recolor throughout the other items.

Original RSVP Card

Recolored RSVP Card

Original Belly Band

Recolored Belly Band

Customizations That Alter the Layout of a Template

Depending on each customer's unique situation and requests, their customizations may greatly change the layout of the design template.

a change to the host line
adding a monogram
adding lines of text
reception information
wedding websites
very long names
extensive amounts of text

Customer Includes More Text Than the Original Design

The original design is on the right.

Here are the customer's design requests:

Please have the front of the invitation say:
Mr. and Mrs. Aron GordonandMr. and Mrs. Everett Wattsrequest your presence at the marriage of their children
Sierra Marie GordonandColin Jeffrey Watts
Saturday, the Ninth of AprilTwo Thousand Twenty TwoAt half past three in the afternoon
Our Lady of Shkodra361 W Hartsdale AvenueHartsdale, New York 10530
Reception to follow
Greentree Country Club538 Davenport AvenueNew Rochelle, New York 10805
sierraandcolin.minted.us

Notice that the customer's customizations have much more text than the original design. Also, some of the text is formatted differently, such as the date.

Proof Round 1

The DA's proof is on the left.

The DA did a fantastic job of adjusting the layout and formatting to fit all of the customer's text, while maintaining the look of the original design.

Customizations That Require the Modification of Design Elements

Sometimes, the addition of the customer's text may require that some design elements be modified. The customer may not specifically request a change to the element, but we need to proactively change it in order for the card to make sense.

Take a look at this example.

The original design is on the left.

The customer's preview is on the right.

What do you think needs to be modified?

The customer changed the time of the ceremony from 6:30 PM to 3:00 PM, so the moon image under the time no longer makes sense.

The customer didn't ask to change the moon, but we definitely need to update it.

Here is round 1.

The DA changed the moon into a sun, which looks fantastic and makes sense with the updated time of the ceremony.

Multiple Language Requests

These requests can come in different forms:

A request to match the back to the front. ‘I would like the front of my invitation to be in English and the back of my invitation to be in Dutch. Please be sure the design is the same on the back as it is on the front. The only difference should be the language.’
A request to match a previous order. ‘I previously placed an order for 100 invitations of this same design. They were in English. Please make sure this new order matches my previous order exactly. The only difference should be the language. This new order should be in French.’

Multiple Languages Scenario 1

The original design is on the right.

Here are the customer's design requests:

“I have already placed an order for this design, in English. This version needs to be in Danish. I really hope that all my orders for this design will be sent together at once. Maybe I can save some shipping money?”

Previous order (in English)

Round 1 (in Danish)

The goal is to have both versions as identical as possible.

In this round, the DA did a great job of matching the Danish version to the previous order's English version.

Multiple Languages Scenario 2

The original design is on the left.

Here are the customer's design requests:

“Most of the guests from the groom's family only read/write Korean. Is it possible for us to incorporate that? We were hoping we could have a Korean translation written on the back of the invitation. However, the text editor does not seem to allow Korean letters. Is this something we could do?”

The English version on the front of the card is on the right.

The customer will need to purchase a backer for the card so we can create the Korean version.

Also, the customer will need to provide us with an editable PDF or text file of the Korean text. (never rely on Google Translate or other translation services)

Round 1

For round 1, send the English version with no backer, and the QC can leave a note for the customer about the backer fee and the editable text file.

QC Note round 1:

Hello Baek,

Best wishes on your upcoming wedding!

I’d be happy to include your text in Korean to the back of your design. Please send an editable Word or .PDF file of your text to help@minted.com with the subject line “Please add this Korean text” and your order number.

Then, request a change to your proof and let us know how you would like your text formatted.

Our back-of-card printing comes to an additional fee of $35.06 for the quantity of cards you’ve purchased. This fee includes your 15% discount and any local taxes.

If you’d like to continue with back-of-card printing, please request a change and leave a note approving the fee. If you’re happy with your card as-is and would no longer like printing on the back of your card, simply approve your design for print.

Thank you for choosing Minted!

Round 2

The customer has approved the backer fee and sent in a text file with the Korean text.

The DA did a great job making the backer match the front of the invitation as closely as possible, while incorporating the customer's Korean text.

Continue

Page updated

Report abuse