Student Support

Learning Support

• Learning Assistance: Struggling with lessons? Our teachers and Academic Manager provide one-on-one guidance to help you understand complex topics, improve study skills, and stay on track with your learning goals.

• Language Support: For students needing extra help with English skills, we offer additional resources like pronunciation workshops, grammar sessions, and conversation practice.

• Placement Testing and Progress Reviews: Your placement test at orientation ensures you start at the right level. Regular progress checks help identify areas for improvement and ensure you’re ready for the next level.

• Exam Preparation: Specialised assistance is available for students preparing for IELTS, PTE, Cambridge Exams, or other assessments.

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Welfare Support

• Counselling Services: Confidential counselling is available to help with personal or emotional challenges. Whether you’re feeling homesick, stressed, or overwhelmed, our Student Services Team is here to listen and support you.

• Disability Support: MEA is committed to ensuring equal access to education for students with disabilities. Let us know your needs, and we’ll provide accommodations or resources to help.

• Cultural Adjustment: Our team can guide you in adapting to Australian culture, including tips on social norms, communication styles, and navigating daily life.

Health and Safety

• On-Campus Safety: MEA provides a safe and secure learning environment. Our staff is trained to handle emergencies, and we conduct regular safety drills.

• First Aid and Emergency Contacts: First aid kits are located at Student Services (Level 3). For emergencies, contact 000 (police, fire, ambulance) or MEA’s emergency line at 1300 991 716.

• Overseas Student Health Cover (OSHC): Our staff can help you understand and use your health insurance to access medical services.

Accommodation Support

• Need a place to stay? MEA works with trusted accommodation providers, including homestays, shared housing, and private rentals. We can help you find safe and affordable options.

• Advice on Housing: Our Student Services Team provides guidance on contracts, house-sharing tips, and tenant rights.

Check out more information on Housing & Accommodation here. 

Financial Guidance

• Get help understanding tuition payments, or guidance on banking in Australia. Our team can also advise on part-time work opportunities that comply with your visa conditions.

Check out more information on Banking here.

Check out more information on Working in Australia here.

Legal and Advocacy Services

• If you face legal issues or need advice regarding your visa or employment, we can refer you to external professionals who specialise in helping international students.

Check out more self help information on Legal Aid here.

Job Support

• Resume Writing

Our team offers workshops and advice on creating professional resumes and cover letters.

• Job Search Assistance

We can guide you in finding part-time work opportunities suitable for students.

• Workplace Rights

Learn about your rights and responsibilities as an employee in Australia. If you face workplace issues, we can connect you with the Fair Work Ombudsman for assistance.

Check out more information on Working in Australia here.

Complaints and Appeals

MEA is committed to resolving student concerns transparently and professionally. Our Complaints and Appeals Policy ensures a fair process. If you have any issues, you can lodge a formal complaint using the Complaints and Appeals Form, available online and at Student Services.

Check out more information on Complaints and Appeals here.

Social Activities

Stay connected and make friends through our regular social events, including excursions, cultural celebrations, and sports activities. These events are designed to help you experience Melbourne and meet other students.

FREE CLASSES AT Milestones

• Conversation Club 

Boost conversational skills and build confidence in speaking 

• Job Club 

Get help in writing your CV and applying for work 

• Pronunciation Class 

Focus on speaking clarity 

• Interview Skills 

Get help to prepare yourself for interviews and success in finding work 

Every Wednesday from 1.15pm to 2.15pm

Orientation and Campus Support

During your first week, we provide a detailed orientation program covering:

• Campus tour and facilities overview.

• Introduction to key staff members.

• Overview of MEA policies and procedures.

• Academic expectations and support services.

After orientation, our Student Services Team remains available to guide you through any challenges.

For more information, check Orientation.

Emergency Assistance

If you face any urgent issues, including housing problems, health concerns, or financial difficulties, contact the Student Services Team for immediate support. 

We are here to help or connect you with the right external services.

For more information check External Support