FAQ's

1. Where is Milestones English Academy (MEA) located?
   MEA is located on Lygon Street, Carlton, a vibrant area close to Melbourne’s CBD with excellent transport options and access to cafes, shops, and cultural landmarks.

2. What courses does MEA offer?
   MEA offers General English, English for Academic Purposes (EAP), IELTS Preparation, Cambridge Exam Preparation (PET, FCE, CAE), PTE Preparation, Business English, and English for Tourism and Hospitality.

3. What should I expect during orientation?
   Orientation includes a placement test to determine your class level, a campus tour, information about MEA’s policies, and an introduction to living in Melbourne. You will also meet the Student Services team and receive your timetable.

4. How do I access support services?
   Contact the Student Services Officer (SSO) for academic, personal, or welfare support. MEA also provides referrals to external services, including legal aid, housing, financial advice, and health services.

5. What should I bring to orientation?
   Bring your passport, visa copy, and any outstanding enrolment documents. Make sure you know your student ID number for administrative purposes.

6. How are classes allocated?
   Your placement test determines your class level. Results will be reviewed by the Academic Manager, who will assign you to the most appropriate class.

7. Why is attendance important?
   Maintaining at least 80% attendance is mandatory for compliance with visa conditions. Low attendance may result in warnings, intervention strategies, and potential reporting to the Department of Home Affairs (DHA).

8. What happens if I miss a class?
   Notify Student Services immediately and provide supporting documents like medical certificates. Regular absences without valid reasons may impact your enrolment.

9. How can I pay my tuition fees?
   Fees can be paid via bank transfer, credit/debit card, or through an agreed instalment plan. Include your Student ID as a reference when making payments.

10. What happens if I don’t pay my fees on time?
    Late payments may incur additional fees, suspension from classes, or reporting to DHA for non-compliance. Contact Student Services if you’re having difficulties with payments.

11. Can I get a refund if I cancel my course?
    Refunds are subject to MEA’s Refund Policy. Full or partial refunds depend on the timing of your cancellation and the reason provided. Evidence, such as visa rejection letters, may be required.

12. How do I get around Melbourne?
    Use a Myki card for trains, trams, and buses. Trams within the CBD are free. Cycling and walking are also great options for short distances. Download the PTV app for schedules and updates.

13. Where can I find accommodation?
    Options include shared housing, homestays, and private rentals. Visit the Housing and Accommodation page on the MEA website for tips and resources.

14. What are Melbourne’s living costs?
    Weekly expenses include accommodation, food, transport, and utilities. Costs vary depending on your lifestyle. Budget approximately AUD 400–600 per week for basic expenses.

15. What support does MEA provide for new students?
    MEA offers academic support, personal counselling, and help with adjusting to Melbourne life. The Student Services team is available to assist with finding housing, opening a bank account, and accessing health services.

16. Can I work while studying?
    Student visa holders can work up to 40 hours per fortnight during study periods and unlimited hours during holidays. Apply for a Tax File Number (TFN) before starting work.

17. What are my workplace rights?
    You are entitled to minimum wage, fair working conditions, and a safe workplace. Contact Fair Work Ombudsman for assistance with workplace issues.

18. What should I do in case of an emergency?
    Call 000 for police, fire, or ambulance services. Save MEA’s emergency contact, 1300 991 716, and locate first aid kits at Student Services on Level 3.

19. How do I access health services?
    Overseas Student Health Cover (OSHC) is mandatory for visa holders. Nearby medical centres include Carlton Medical Centre and Lygon Court Medical Clinic.

20. How can I raise a complaint or appeal a decision?
    Submit a Complaints and Appeals Form to Student Services. MEA ensures all complaints are handled professionally and transparently. External appeals can be made to the Overseas Students Ombudsman.

21. What’s Melbourne like to live in?
    Melbourne is a multicultural city with a vibrant arts and food scene. It offers excellent public transport, world-class events, and a safe, welcoming environment for students.

22. How can I stay updated on MEA’s policies and announcements?
    All policies are available in the Student Handbook, online student portal, and in common areas on campus. Regular updates are also shared via email.

23. What happens if I want to defer my course?
    Deferments are only approved for compassionate or compelling circumstances before your course starts. Supporting documents, like medical certificates, are required.

24. Can I transfer to another provider?
    Transfers are subject to MEA’s Student Transfer Policy. A release letter may not be granted if you haven’t completed six months of your principal course or if your attendance and financial obligations are not met.

25. Where can I find more information about Melbourne?
    Check the MEA website for guides on housing, transport, shopping, and dining. The Student Services team is also available to assist with any questions.

If you have additional queries, visit the Student Services desk or email studentservices@milestones.vic.edu.au.