Mobile Phone App - Fix Sync Error

If you have the Powerschool parent mobile / smartphone app on your smartphone and have had issues recently with sync error messages, we suggest that you follow the directions below to fix the issue.  These steps have been provided to us by Powerschool support.  They say that following the steps should work for the vast majority of parents that are having the issue.

Step-By-Step Solution

• Uninstall the app and then restart your phone.

• Re-install the app by downloading the app from the App Store/Google Play Store.

• Once the app is installed open the app and it should land in the page which asks for the District Code.

• Do not enter the District Code, rather click on the link “Where is my district code?” below the District Code.

• On the page that comes up tap “Enter Server Address” and then enter this URL (https://masoncityschools.powerschool.com/public/home.html) in the box on the next page

• In the next step, you will need to enter your login credentials and this should load the data.