Service Center

It is where you access your In-School training or QA calendar.
It is where you will find the 2018 to 2020 In-School Training reports and also the Quality Assurance reports.
It is where you will write and send your report to be approved by the Academic Director.
It is where you can access the schools’ information (telephone, e-mail, years offered, address, etc)
It is where you will find general documents.

How to access Service Center through Minha Maple Bear (My Maple Bear)

Maple Bear Brazil has created a portal where every parent and school will have access to all content from us. So from now on, everyone will need just one login and one password to have access to all platforms used by Maple Bear Brazil.

To achieve that improvement, the way you access Service Center has changed.

First of all, you will access Minha Maple Bear (also called My Maple Bear): https://minhamaplebear.com.br/

That is our new portal.

As your login, you will use the same email you used on Service Center.

But you will have a new password, that is: maple@2020

With that login and password, you will be able to access this new platform.

After your first access, a message will appear to allow you to change the password to one that is unique!

You will have to type the new password in both boxes, and then click on ‘Ok’:

Then you will be able to see our portal.

Now, it should be simple to enter the Service Center. You just have to click on ‘DFranquias’. It will be the first icon in the page.

Then the Service Center page that you are already familiar with will appear.

From now on, every time you want to access Service Center, you have to follow these same steps: first enter on Minha Maple Bear, log in and then click on this icon.

Click here to watch a video tutorial: https://bit.ly/3csobRF

If you have any doubts, do not hesitate to contact the Academic Team. We are here to help.

How can I change the language of Service Center platform to english?

When you access the Service Center, you can change to English (the people responsible for the website are slowly translating, so not everything will be in English).

On the upper right corner, click:

Where can I see my training calendar?

It is on the Service Center platform that you will find your In-School Training agenda or your QA calendar!

To visualize your training calendar, in the menu on the left, click on: 'Agenda > Agenda'. A calendar with the actual month will appear for you. To change months, click on the arros in the upper right corner.

How to find a previous In-School Trainings report

To find an In-School Training Report, in hte left menu, you have to click on ‘Reports > List’:

Then you will see all reports from all the schools. So, you also have to filter it by choosing which school you want to see the report, on ‘’Selecione uma franquia”.

When you start to type the first letters (for example, if you want to find Maple Bear Balneário Camboriú), the platform will show you the options. So you click on the option you want, and then on ‘Buscar’.

How to find a previous Quality Assurance report

You can find QA reports on ‘Checklist > list’:

Then on ‘Franquia’, you just have to type the name of the school. When you find the school you are looking for, click on it and then click on ‘Search’:

How to find school's information

So, for you to find information of a school, click on ‘Your Franchises’, on the menu to the left:

On ‘Nome Fantasia’, you just have to type the name of the school you are looking for. For example, if you are trying to find more information about Maple Bear Rio de Janeiro – Ilha do Governador, you just have to type ‘ilha’, for instance, and then click on ‘search’. The results will appear below:

Then, click on ‘Action > Visualize’ to see all school information.

How to write and edit an In-School Training report

To write and edit your report, first you have to click on ‘Agenda > Agenda’:

Then you can see the calendar for this month:

To fill out your In-School report, first you have to open the card (the event on your calendar) of the school you want to do the report. The template report will be inside the event you have to click on. You can see the events in dark green.

For example, if you want to fill in the report for a specific Maple Bear School, you will open the event for that specific school on your Agenda (for example, the name of the event will be something like ‘In-School Training - MB XXX’). Then a card will open. In the bottom of this card, you can see a button named ‘REPORT’, so click on it. It will open a blank report to fill out with the school information.

The report will be like this one:

In the end, you can find a button named ‘Save without send’.

After you finish to answer all questions, you have to click on this button to save all information.

The ‘save and send’ button will submit your report for the Academic Team for approval and it will not be possible to edit it anymore.

How to write and edit a Quality Assurance report

To write and edit your report, first you have to click on ‘Agenda > Agenda’:

Then you can see the calendar for this month:

To fill out your Quality Assurance report, first you have to open the card (the event on your calendar) of the school you want to do the report. The template report will be inside the event you have to click on. You can see the events in dark green.

For example, if you want to fill in the report for a specific Maple Bear School, you will open the event for that specific school on your Agenda (for example, the name of the event will be something like ‘Quality Assurance - MB Name of the School). Then a card will open. In the bottom of this card, you can see a button named ‘CHECKLIST’, so click on it. It will open a blank report to fill out with the school information.

The report will be like this one:

In the end of each section, you can find a button named ‘Save Group Responses’.

After you finish to answer all questions on that section, you have to click on this button to save your questions.

The ‘finish checklist’ button will only appear after you click on the ‘Save Group Responses’ button in the last section, Section J. If you click on this button, you will submit your report for the Academic Team for approval and it will not be possible to edit it anymore.

"When I log on Service Center, instead of the platform, I see a message in Portuguese! Help!"

Oh, these kind of messages are for our schools, but trainers also receive it. You can ignore it.

You just needed to click on the button ‘ok entendi’ (Yes, I understand) to get in.

The messages looked like this one:

Be aware that, if it is more than one message, you will have to click on this button more than one time. Then, you will directed to the homepage.

If that happens again, remember to just click on the button. These messages we send to the schools, and trainers sometimes also receive it.

"I sent my report weeks ago, but it wasn't approved yet. Is there something wrong with it?"

There is nothing wrong with your report! Our Academic Directors try to read all the reports before approval. So it takes time to approve the reports.

If there is anything that needs change in the report, our Academic Directors will contact you directly. Don't worry!

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