Dos and Don'ts During the Meeting

DOs

1. Youth to attend the meetings along with parents and the wingmen. In case you feel youth should not be present during one on ones for any particular reason, reach out to your fellows prior to discussing that.

2. Be careful about any sensitive information being shared by any stakeholders regarding any youth and maintain the confidentiality around it.
   
   

3. Use a translator if required and translators to introduce themselves and translate everything being communicated by both (wingmen and parents) during the meeting. Translators do not add any extra information.
   
   

4. If translators are there, pair them with the wingmen beforehand so that both can decide and practice the flow of conversation.
   
   

5. Observe parents’ reactions and body language during the meeting as this will help to understand their interest in seeking support from MAD.
   
   

6. Check for the availability of necessary documents that would be required for each youth during placements. In case it is not available, start working on procuring the same.
   
   

7. Ask your fellows when you (wingmen) are not sure of how to handle the situation. For eg., if parents break down while discussing their family situation.
   
   

8. Be positive and open-minded

9. Keep your body language and tone respectful yet friendly

10. Focus on collaboration, make sure you tell the parents/guardians that their involvement is just as important

11. Try to understand what the stakeholder expects from the youth

12. Try to understand who’s influencing decisions

DON'Ts

1. Push the stakeholders if they don’t seem positive about seeking support from MAD. Instead, try to understand where they are coming from.

2. Promise/give a commitment to the stakeholders that MAD will provide scholarship to their child for sure, instead use the following sentences if they ask about it,

• If you need scholarship support, then reach out to us at the time of placement and we will get back to you.

3. For any other finance-related support that stakeholders are expecting from MAD, don’t promise for it in the meeting. Always say as and when we receive the request at the time of placements, we will get back to you then.
   
   

4. Answer if you  (wingmen/fellows) are in doubt about any query asked by the stakeholders. Tell them that you will get back to them in the next meeting/call or ask your fellows/directors for the answer if possible at the time of the meeting.
   
   

5. Get emotional if parents are sharing sensitive information about their family. In case you (wingmen) don’t know how to handle the conversation/situation, ask your fellows to help you.

6. Be aloof and disinterested

7. Be unaware of the youth’s likes and dislikes

8. Sound like the sole decision-maker

9. Make it seem like you know what’s best

10. Make it seem like the stakeholder isn’t doing what’s right

11. Interrupt or push your ideas on the stakeholder