Embedded Files
FAQs
FAQs
While viewing the chat, click on the FAQs tab.
On the FAQs tab, if you share FAQS with other LibAnswers sites, select the site to search for FAQs from via the Search Site field.
3. Use the FAQ Group dropdown to search all public groups, or select a specific group to search.
4. In the Search for FAQs field, enter your keywords (this uses OR logic by default) and click the Search FAQs button.
5. Select the relevant FAQ from the results.
6. Click on an FAQ to view it in a new window.
7. Click on an FAQ's chain link () icon to insert a link to it in the chat box.
Using Canned Messages
Using Canned Messages
Locate the Canned Message option when you are chatting with a patron.
2. You can filter Canned Messages or select from the list.
3. After you review the Canned Message then you can send it to the patron in the chat.
Your Personal Canned Messages
Your Personal Canned Messages
Go to LibChat > Canned Messages. You can reorder this list to put your most-used messages within easy reach.
Click on the Reorder Canned Messages button.
Drag and drop the messages into the desired order.
When finished, click the Save New Order button.
More info: Create & manage personal canned messages in LibChat
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