We can monitor and pick up chats from both our own users (local monitoring) and from 2 co-ops:
1) CALSTATEU - Academic (all CSU libraries using LibChat)
2) Academic Global 24/7 Cooperative (all other academic libraries using LibChat)
If you are comfortable doing so, please let Amanda know if you would like to monitor chats from the CALSTATEU and Academic Global Co-Ops. We have to report the times when we plan to monitor the co-ops to the scheduling coordinator so that they can plan staffing accordingly. Springshare hires librarians to staff these co-ops when no other librarians are available. We are also expected to keep up a certain answering percentage (the number of chats our librarians answer compared to the number generated by Fresno State patrons), so the more chats we can pick up on the co-ops, the better.