To start chatting with the patron:
Enter your reply in the text box. As you write, the patron's chat widget will let them know that you are currently typing.
To add simple formatting to your message, highlight the text you want to format and click on the Bold ( B ), Italic ( I ) or Underline ( U ) buttons.
Click the Send Message button, or press Enter to send it to the patron.
When the patron is typing a message to you, you'll see an "is typing..." message above the text box.
You can also:
insert an emoji
attach files
insert a canned message
search for and insert an FAQ
request contact information to create a ticket and follow up with the patron
suggest the patron use iFrame chat mode to avoid disconnecting (see below)
Not available: screensharing (this is an add-on we don't currently have)
More information about using these features can be found here.
More info:
If the patron needs to search on their own or look at other websites, please encourage them to open an iFrame chat. You can do this by clicking on the link highlighted in the image on the left. It will send them a link as shown in the chat.