Return

Do you wish to return your product received? Do not worry, we ensure hassle-free returns. Click to know more!

I need to return an item, how do I arrange for a pick-up?

If you wish to return your complete order or part of your order you may do so by filling a “Return Form” or kindly find the attachment. Alternatively, it was sent to your email address along with your invoice or order confirmation. Please fill in the product number, account number (associated with your Lumiere32 account) and the reason for return and send us a scanned copy at sales@lumiere32.sg.

Please let our team know the refund method. Please select the first option, if you wish to refund amount on your credit or Debit card*. Please select the second option i.e. Credit points*, if you wish to credit the refund amount in your online wallet.

Credit points (Request for credit points & we will add credit points to your account for future purchases; 1SGD = 1 credit point, with no expiry of those credit points)*.

Strictly- All 'request to return' should be made within 7 days from the Date of Delivery.

The expected refund timelines are as below:

Debit Card 5-7 business days*

Credit Card 7-21 business days*

Can I add an item to my order after I have placed my order?

Unfortunately, you cannot add any product once you have placed an order. However, you can simply place another order. (Within 6 hours of your last order, we will waive off your Delivery fee on 2nd Order - if required/eligible*)

If I receive a wrong product, defective product, damaged product can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product, defective or damaged product, please raise a replacement request or get in touch with us. You will also have the option to choose the refund for the product. For more information refer to 'Replacement section'

How to request for a replacement?

If you request for the replacement because the wrong item is shipped to you or item you received is defective, you may Request For Return . We will waive delivery charges for replacement of wrong or defective item/Items shipped. If the replacement product’s total value is less than actual product delivered, we will not refund any additional amount rather we will add the difference (if any) in your online wallet in form of Credit Points*.

In case you wish to replace the product because you changed your mind after you received your order, you may request for return and place order for a new item that you wish to order. Please note that if the cart value is less than SGD 70, you might have to pay for the standard delivery fees.

Credit points (Request for credit points & we will add credit points to your account for future purchases; 1SGD = 1 credit point, with no expiry of those credit points)*.

Why was my order cancelled by Lumiere32?

Your order may have been cancelled due to any of the following reasons:

  • If product is out of stock or is discontinued.

  • Inaccuracies or errors in pricing information.

  • We will inform you about the cancellation of your order and share details if partial order or the order is cancelled.

  • We shall contact you if any additional information is required to accept your order.

Do you allow exchanges?

Unfortunately, we do not allow exchange in any circumstances.

What is the pickup process?

Once you have requested for a replacement and/or complete return, we will schedule the pickup of the originally delivered product. Please fill in return form before you handover products to pick up person. Please ensure that product is in unused and original condition. Include all labels, original packing, and invoice along with the product. We arrange pickup from most of our customer locations.

Please follow the instructions for seamless reimbursement process:

  • Include all labels, original packing, and invoice along with the product.

  • Pack the item safely to ensure there is no damage in transit

  • Mention the product Id of item given on Invoice, input reason for return

  • Tick appropriate box for method of refund

  • We will try our best to arrange to pick up on your preferred date and time. If in case we will not be able to match pick up schedule on your preferred date and time, our Customer support officer will update you on next available slot for pick up.