Our programs have a range of conditon for the customers to follow and agree to,  these are found on the customer portal that they must agree to when starting a account or are also on display at the pool, some key points are:

• Customers enrol via the Active L&R app and agree to our direct debit/upfront conditions

• The programs run per school term as "Blocks" (Holiday programs run on varied schedules)

• Customers are charged at the start of each block if paying Upfront, or weekly on Direct Debit setups - public or school holidays are not charged

• Customers will get a makeup token if they notify absence 30 minutes prior to their lesson. Once the class attendance has been submitted the makeup token will be automatically allocated.

• The Manager/Coordinator will cancel classes at the end of the blocks

• Payments are non-refundable

• Levels transfer requests must be submitted via the app after the customer is notified that their child is progressing.

• The 2nd last week of term is skill assessments and the last week is a water safety week.

• Children should not swim prior to lessons , no casual swimming during lesson only periods 

All staff are required to conduct accredited training to become a swim teacher or coach. The key qualifications required are:

• Swim Teacher

• Infants Teacher

• All Abilities

• Foundation Coach

• Development Coach

Quarterly workshops will also be held for staff as professional development to develop knowledge and skills across a wide range of topics. These will be held prior to the first block in Oct, and again in Jan prior to the term 1 block.

There is a variety of equipment available in the storage shed for instructors to use, such as:

• Pool Noodles

• Pool Mats

• Swim Toys

• Kickboards

• Swim benches

Please Note: 

• This area is to be kept organised and clean. 

• Return used equipment to its correct storing location - if you borrow it, return it!

• Equipment needs to be cleaned at the end of each term.

• Report any broken or damaged equipment to the Co-ordinator or Duty Manager. 

• At no times should equipment be left out on the pool deck. 

• Instructors can purchase their own equipment to use if they wish. 

• Please don't be rough with the swim benches. These are to be placed in and removed carefully as they are easily breakable and are expensive. Two staff are required to remove benches from the pool.