Help & Support
This website contains instructions and tutorial videos for a number of remote learning scenarios. Below are a series of FAQs which will be updated frequently. If you cannot find the information you require, please contact your class teacher.
FAQs
Click the questions below to jump to the answers:
How do I sign in to Google Classroom?
Apple or Android mobile devices:
The Google Classroom app must be installed along with additional apps as required - Google Docs, Google Slides.
Open the Google Classroom app and follow the signing in instructions below.
On a Windows PC and Laptop:
- Go to http://www.google.com
- Click sign in in the top right.
- Enter Google Account name/email address - example.307@littleealing.com
- On the LGfL log in screen use the MyUSO Login:
Username: example.307
Password: wordX
- Click Login
- Click the Waffle Menu
- Select Google Classroom
When I sign in to my Google Classroom account, my parent's/brother's/sister's account is still logged in. It will not log me into my account!
To sign other users out of Google:
click their profile image located in the top right of the browser window
Click sign out of all all accounts
Close ALL browser windows*
*Failure to close ALL browser windows may mean users remain logged in.
If your family member wishes to remain logged in to their Google account, you can sign in to your account via an incognito Chrome window. To launch an incognito window:
Right click Chrome
Select New Incognito Window
Navigate to my.uso.im/leps
How do I send a photo/image from an iPhone to a Google Classroom account?
Exporting an image from iPhone to G Suite
Google Drive must be installed on the mobile device
Open Google Drive and sign in to Student's Google account
The above steps only need to done once.
Navigate to photo in Photos app
Optional: Edit image by cropping edges as required (see video)
Click Select
Click Share
Find Drive app - it might be listed under More...
Ensure Student's Google account is shown - if not click the visible account and select student's account name.
Click Select Folder
Click My Drive
If this is the first time exporting an image, click the New Folder button to create a folder for this and all future image exports. Call the folder iPhone images or similar
Click Save Here
Click Upload
Google Drive
Finding the image in Google Classroom
Navigate to assignment hand in screen
Click + Add or Create
Click Google Drive
Click Recent
Select the image
Click Insert
Click Hand In
Waffle Menu
Finding the image in Google Drive
While signed into Google account, from any Google web page:
Click the Waffle Menu
Click Google Drive
Click My Drive and locate the created folder
OR
Click Recent
How do I take a screen shot of my computer/mobile/tablet?
On iMac & Macbook
Full screen: Command + Shift + 3
Part screen: Command + Shift + 4 and drag the crosshair to select the area of the screen to capture.
The screenshot will be saved to the desktop.
Chromebook
Full screen Ctrl + Show windows key
The Show windows key, which looks like a rectangle with two lines on the right side, is on the top row of the keyboard (it’s the equivalent of the F5 key on a PC keyboard).
On PC & Laptop
Full screen:
Press the Windows key + PrtScn. This saves the entire screen as an image file. You can find it in the "Pictures" folder, in a subfolder called "Screenshots."
Full screen:
Press PrtScn. This copies the entire screen to the clipboard. You can paste the screenshot into any program that displays images, like Paint or Microsoft Word.
Part screen:
Start the Snipping Tool from the Start menu.
In the "Mode" drop down, choose the kind of screenshot shape you want — you can choose anything from full screen to rectangular to a free-form shape.
Click New, and your screen will freeze. You can then use the mouse to create the screenshot. The screenshot will then appear in the Snipping Tool window.
Click "File" and then click "Save As" to save the completed screenshot to your computer.
How an I ensure Family Link parental controls can be retained when signed in at home on the school Google Account?
The School account should be added to the Chrome Device as a secondary account and this can happen either before the device has been set up or after a Family Link account has been added. Full details of how to do this can be found here.
Once both accounts are added:
Screen time limits, bedtimes and other parental controls apply whenever a child is signed in to a Chromebook with their Family Link account. Adding a school account for a Family Link user lets the child use school apps like Google Classroom while the same parental controls apply.
When a school account is added as a secondary account for a Family Link user, a child can:
Switch between accounts to check email.
Switch between accounts while on some Chrome Web Store extensions and Android apps, like Google Classroom, to do schoolwork under parent supervision.
Sign in to websites using a school account.