Counselling Team

What is this?
This page contains all reference materials, apart from what has already been covered in the Country, Product and University pages, that counsellors will need. 

How to Use?
New counsellors should go through this entire page in the order the material has been provided. All of these are important reference materials, so please make sure you go through them very carefully, so that you can come back and refer to them when required. Relevant product related documents have also been referenced in the various program and University pages, and can be accessed from there as well.

• TWG Key Intake Date Sheet: The dates when online classes begin, online classes end, and when students move to campus

• Counsellor Course Catalogue: List of all our programs that we can offer to students

• TWG Program Application Checklist: Entry and academic requirements for all TWG programs, based on the final destination University

• TWG Pricing Guidelines Document: The price sheet for all the different services and programs offered by TWG

• B2C Brochures 

• Competitor Analysis: This deck breaks down what our competitors are offering

• Product/Country Decks (can also be used for VCs):

  • • United States

    • United Kingdom

    • Australia

• Training Deck: This deck outlines the roles & objectives of an Admissions Consultant.

• Lead Qualification and Transfer Guidelines

• LeadSquared FAQs

• Consultative Sales Process: This deck explains the consultative sales process and its importance

• Objection Handling : The document covers some common questions students generally ask. 

• Sales Recording Process: How to add a sales activities to LSQ once you have completed a sale

• Counsellor's Playbook: A guide to becoming a successful counsellor

• LeadSquared FAQs

• Team Leader Training: A guide to becoming a successful team leader

Raising Requests:

• • • • Alumni connect session: Please use this form to register a student for an alumni connect session

      • Refund Request: Please use this form to request a refund of any manner from The WorldGrad

Withdrawal Forms:

• UniSmarter Application Withdrawal Form: Students wishing to withdraw from the UniSmarter Program after starting their online studies must fill this form. 

• GOAP Application Withdrawal Form: Students wishing to withdraw from the Global Online Accelerator Program after starting their online studies must fill this form. 

• All American Application Withdrawal Form: Students wishing to withdraw from the All American Undergraduate/Graduate Programs after starting their online studies must fill this form.