Channel Team

This training contains all the training presentations and reference materials that will help you onboard into the organisation. You need to follow the materials in the order they are presented. You need to attend all training sessions, finish your readings and quizzes to successfully complete this training module. 

• Training sessions - These are the materials that are presented live in class. You can read them before the session or after the session. 

• Reference materials - These are supplementary materials for you to review in your own time. Many of these would be useful links and guides that you will be using on an ongoing basis. Please go through ALL the reference materials.  

1. In this section you will learn how to contact agency and ensure that the same has been properly documented in LSQ: https://docs.google.com/presentation/d/1iwwhTYdGYv2ikWpPKzSXaOIK7ZAaqtkMCWjUpc5f1uY/edit?usp=sharing

2. Please use these brochures to learn how to pitch and position TWG to prospective partners: https://drive.google.com/drive/folders/1RaQ_jDFCroWmb4Meoj98n3ma4i6tIw_Q?usp=sharing

3. In this session you will learn about how contracting takes place. 

   1. • Agent Sign up process 

      • Standard Partner Agreement

      • Partner commission guide (not to be shared externally - information is incorporated in the agreement)

      • Recruitment partner code

      • Agent Management

4. New Agent Outreach Process - Suggested process while reaching out to new agents: https://docs.google.com/document/d/1LhsHOx3M7cO4PxINhiw8378AbGbUa15c-PMBYQ4uRRk/edit?usp=sharing

In this section you will learn about how to onboard a new partner agent and the materials that are typically used for agent training

1. In this session you will learn about how to onboard an agent once they have signed the contract: https://docs.google.com/presentation/d/1UCtws7LyJCK9aTnAfagK0GVp0M_3u8SZVtxhkO3zuoA/edit?usp=sharing

2. In this session, you will learn how to train your agents on TWG hybrid programs: https://docs.google.com/presentation/d/1EZe5TLlxSZqlaK0Hfh9Lp_qVzdIBYBs7nkb8xFYXYXc/edit?usp=sharing

3. Important Links:

   1. • Partner Information Portal - All TWG partner information, including the agent application and student registration form is available on this webpage

        • • https://partners.theworldgrad.com/home?authuser=0

          • https://partners.theworldgrad.com/institutions?authuser=0

      • Consolidated Course Catalogue - A consolidated list of all programs The WorldGrad can recruit for

It would be a good practice to follow up with the student / check the sheet if the student had a session with them.  Additionally, Gyan Dhan will conduct a monthly session for us talking about student financing and you should encourage your students to attend as well.

Please read this section to understand how student applications from Agents have to be put in the system

1. Accepting student applications: 

• Step 1: Agent fills the student applications on the partner portal https://partners.theworldgrad.com/student-applications

• Step 2: Agent management team is notified by LSQ that the application has come in. Agent management team to review the information filled and ensure basic information such as - product, commencing term, target university, preferred destination, is added and information submitted is complete

• Step 3: Agent management team to fill in the offer request form (google form) for each of the universities / programs the student is applying for. 

• Step 4: Agent management team should follow up and track status of student applications regularly in LSQ and accordingky change lead stage from application to offer letter to visa to payment and ultimately enrolled stage (and corresponding substages). Refer to lead stage document attached.

• Stage 5: If the student accepts and makes payment then sales recording needs to be do be done as per the sales recording protocol.

2. Additional Materials:

   1. • Sales Recording Process

      • LeadSquared Training

In this section you will learn about how your performance will be measured and feedback provided

1. Festive Bonanza - Sep-Dec 22: https://drive.google.com/file/d/1xw0qGiqnBKojqDFzmI-Qeqp1xzMIJxSI/view?usp=sharing

• TWG Key Intake Date Sheet: The dates when online classes begin, online classes end, and when students move to campus

• Counsellor Course Catalogue: List of all our programs that we can offer to students

• TWG Program Application Checklist: Entry and academic requirements for all TWG programs, based on the final destination University

• TWG Pricing Guidelines Document: The price sheet for all the different services and programs offered by TWG

• Credit Acceptance Guide: Credits that are accepted by different university partners.