Frequently Asked Questions

In this page you will find answers to our FAQs, if you do not find the answer you are looking for, please us contact us on 0116 454 1900 (Mon-Thur 8:30am-8:30pm, Fri 8:30am-4:30pm).


Need help with the online world?

One of our Digital Support Staff is available to support you to access it all!

Call our team of advisors on 0116 454 1900 (Mon-Thur 8:30am-8:30pm, Fri 8:30am-4:30pm).

Click below on the category that you need help with:

Documents on this website

Are your documents accessible for the visually impaired?

Yes, all our documents are accessible for the visually impaired. There are some documents that are labelled "accessible" as the instructions do not require pictures and screen readers are able to read the instructions without any distractions.

If you are unsure of which screen reader to use to help optimise your technology experience, follow this link to the section My Computer My Way on the AbilityNet's website: https://mcmw.abilitynet.org.uk/impairment/make-your-device-talk-to-you

How do I make documents on your website larger?

Depending on the device you are using, there are different ways to make documents larger.

If you are using a laptop or a tablet with a large screen, click the open in a new window button, which looks like an arrow coming out of a box.

A picture showing the icon to open our documents on a different page when using a computer or a tablet with a large screen

This is located at the top right hand side of the document.

If you are using a small tablet or a mobile phone, you can just tap on the document and it will open on Google Drive. You might be prompted to chose what account you want to use to access the document. The account you use to access the document is not visible to us.