Provide Tailored Solutions and Amazing Experience to our Customers and Employees in order to Transform their Business, and Achieve the Highest Satisfaction Scores in the Industry
Main metrics
Main metrics
Net Promoter Score (NPS)
Net Promoter Score (NPS)
The Net Promoter Score is a metric used in customer experience programs. It is used to determine customer loyalty to a company. It is measured through a survey that has a single question and is reported as a number ranging from –100 to +100.
See documentation here
Employee Net Promoter Score (eNPS)
Employee Net Promoter Score (eNPS)
The eNPS – employee Net Promoter Score, or Employee NPS – is a way of measuring how your employees feel about your company.
See documentation and form here
Operations Employee Satisfaction Index (OESI)
Operations Employee Satisfaction Index (OESI)
The Operations employee satisfaction index, often referred to as the OESI, is a measure of the extent to which employees are satisfied with their job. The satisfaction index usually comes in the form of a survey that seeks to gain a better understanding of the life and attitude of a workforce as it pertains to their place of work.
See documentation and form here
eNPS and OESI
eNPS & OESI.mp4
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