Below you'll find in detail each process related to our main objective for the Support team

Support Process document

Support onboarding process

Support Team Onboarding

In this document, you'll see the onboarding tools and information shared with a new support resource in the company. Please note that you can share the link with your warriors team.

Support Team Onboarding page

Support COE - Initial Health Check

Support CoE initial Health check for Dedicated Accounts and projects- Template

Support CoEs Policy / Escalation process

Support CoE policy &

Escalation Process

In this escalation policy you'll find the proper procedure to escalate a issue with a support resource to the Support Lead and the action steps after contacting us

SOP Transfer of Project to Support Department.docx

SOP Transfer Project to Support department

You'll find the required information to transfer a project to the support team

Support Methodology

Product support General Methodology

Involves providing assistance, troubleshooting, and guidance to users of a SaaS application to ensure that they can effectively and efficiently use the software to meet their needs. We are specialized and tailored to assist users with a specific SaaS application

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