General Troubleshooting Tips and Maintenance  

• Keep​ ​the​ device ​in​ ​good​ ​and​ ​working​ ​condition.

• Use​ ​only​ ​a​ ​clean,​ ​soft​ ​cloth​ ​to​ ​clean​ ​the ​device’s​ ​screen​ ​(no​ ​cleansers).

• Insert​ ​and​ ​remove​ ​cords​ ​and​ ​cables​ ​carefully​ ​to​ ​prevent​ ​damage​ ​to​ ​connectors.

• Do​ ​not​ ​write​ ​or​ ​draw​ ​on​ ​the​ ​device​ ​or​ ​apply​ ​any​ ​stickers​ ​or​ ​labels.

• Handle​ ​the​ ​device​ ​carefully​ ​and​ ​ensure​ ​others​ ​do​ ​the​ ​same.

• Do​ ​not​ ​leave​ ​the​ device ​in​ ​places​ ​of​ ​extreme​ ​temperature,​ ​humidity,​ ​or​ ​limited ventilation​ ​(e.g.,​ ​in​ ​a​ ​car)​ ​for​ ​an​ ​extended​ ​period​ ​of​ ​time.

• Make​ ​sure​ ​the​ device ​is​ ​in​ ​a​ ​safe​ ​place​ ​when​ ​it​ ​is​ ​out​ ​of​ ​your​ ​sight.

• Use​ ​a​ ​protective​ ​carrying​ ​case​ ​with​ ​the​ ​device​ ​at​ ​ALL​ ​times.

Wi-Fi Connection on your device does not work?

Turn Wi-Fi off and then on by tapping Settings > Wi-Fi

Trouble With an App? Close It!

Did you know the iPad keeps apps running even after you close them?  This allows apps like the Music app to continue playing music from the selected playlist even after you launch another app. Unfortunately, this can actually lead to some problems. If you are having problems with a specific app, the first thing you should do is close the app completely and relaunch it.  

When in Doubt, Reboot the device

The oldest troubleshooting tip in the book is to simply reboot the device.  If you are having a problem with an app and closing it doesn't fix the problem, or if you are having any other type of problem, turn your iPad off and then on. This will clear out the available memory used by applications and give the iPad a fresh start, which should help with whatever problem you are facing.

You can reboot the iPad by holding down the Sleep/Wake button on the upper rim of the iPad. This will bring up a slider that will let you power off the iPad. Once it is powered down, simply press the Sleep/Wake button again to turn the iPad back on.

Is the app constantly freezing?  

Check to see if your running the latest version of the app and if you are running the latest iOS operating system.