How to Reset Your Password

To reset your password, follow the steps below.

If you have not set (or have forgotten) your notification email address, and you have lost your Guarantor ID and password or have not received the notification postcard, please request a re-notification via the Guarantor ID / Password Re-notification Request Form.

1. Access [Procedures if You Cannot Log In]. Enter your User ID (Guarantor ID) and notification email address, then click [OK].

2. A [Verification Code] notification message will be displayed.

3. A [Verification Code] will be sent to your notification email address. (An email notification will be sent within 10 minutes.) Please access the URL provided in the email.

4. The password reset screen will be displayed. Enter your verification code, new password, and new password (confirmation), then click [Confirm].

5. A [Password Setting Complete] message will be displayed. (An email notification will be sent within 10 minutes.) Access [Login to keio.jp] and try logging into keio.jp.

It may take a few minutes before you can log in with your reset or changed password.

If your account information is correct, please wait a short while and try logging in again.

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